NAQEL Express CAREERS : APPLY NOW FOR THE LATEST VACANCIES

The journey began in 1993 under the name Hala Express, operating with a modest fleet of 150 vehicles and a clear ambition to support the growing logistics needs of the Kingdom. This foundation marked the early development of a logistics organization focused on reliability, reach, and service excellence. In 2005, a significant transformation took place with the formation of NAQEL Express, established as a joint venture between Saudi Post and Hala Express. This strategic alliance combined national infrastructure with private-sector logistics expertise, laying the groundwork for large-scale expansion and operational maturity.A defining milestone was achieved in 2022 when Saudi Post (SPL) completed the full acquisition of NAQEL Express. This acquisition aligned directly with the objectives of the National Industry Development and Logistics Program (NIDLP) under Saudi Vision 2030. The integration strengthened national logistics capabilities, enhanced operational scale, and positioned the organization to support both domestic growth and global connectivity. The acquisition supports the broader ambition of transforming Saudi Arabia into a global logistics hub by enabling advanced infrastructure, seamless integration, and international competitiveness.

The long-term strategic direction focuses on establishing a National Logistics Champion—an organization capable of competing on a global stage while maintaining a sustainable competitive advantage. This ambition is driven by innovation, investment stimulation, and the continuous enhancement of logistical connectivity within the Kingdom and beyond. By strengthening national supply chains and expanding global reach, the organization contributes directly to economic diversification and trade enablement goals outlined in Vision 2030.Over the past five years, significant progress has been achieved in expanding both network reach and service offerings. Operations now extend across multiple regions, supported by a workforce of more than 5,000 logistics professionals. This extensive presence spans Saudi Arabia and key international markets, including the UAE, Bahrain, Oman, Jordan, Egypt, Kuwait, Qatar, Lebanon, Morocco, Iraq, Turkey, the United Kingdom, China, Hong Kong, the United States, Germany, and India.

This wide geographic footprint enables seamless cross-border connectivity and positions the organization as a bridge between regional and global markets. Continuous expansion supports the mission of reducing distance as a barrier for businesses operating across the Middle East and North Africa, while opening access to new markets and trade corridors.The organization operates one of the largest last-mile delivery networks in Saudi Arabia, supported by more than 4,900 delivery points. This unmatched coverage ensures reliable access to even the most remote locations, serving both businesses and individual customers with consistent service quality.

A major differentiator lies in customs expertise. As the first logistics company in Saudi Arabia to receive a customs clearance license, faster shipment processing and improved delivery timelines became a reality. In-house, 24/7 customs clearance gateways across air, land, and sea ports provide uninterrupted operational flow and minimize delays.

Innovation remains a central pillar of operations. Advanced logistics systems and digital platforms enable real-time tracking, shipment monitoring, and operational optimization. A transparent tracking mechanism provides customers with visibility across every stage of the supply chain.

Digital leadership was further demonstrated by becoming the first logistics company in the MENA region to introduce parcel tracking through Alexa voice assistance, redefining customer interaction through voice-enabled technology. These advancements reflect a strong commitment to smart logistics and customer-centric digital transformation.

Comprehensive Logistics and Freight Solutions

A diverse service portfolio supports multiple industry sectors across Saudi Arabia and the wider MENA region. Core offerings include e-commerce logistics, last-mile and cross-border deliveries, order fulfillment, returns management, express road logistics, warehousing, and freight forwarding.

Freight forwarding services include comprehensive door-to-door air and sea freight solutions, connecting global markets to Saudi Arabia and neighboring countries. Dedicated freight service desks located in the United States, Europe, the United Kingdom, China, India, and Egypt ensure efficient coordination, regulatory compliance, and smooth cargo movement from origin to destination.

Multi-modal capabilities across major airports, land borders, and seaports enable efficient customs clearance and cargo handling. Owned facilities at key Saudi airports—Riyadh, Jeddah, and Dammam—strengthen operational control and service reliability.

Operational capacity supports the handling of more than 20 million shipments annually, powered by a fleet exceeding 4,000 vehicles, including over 100 temperature-controlled units. Advanced warehousing infrastructure delivers 3PL and 4PL solutions supported by sophisticated inventory management systems.

Specialized cold chain logistics solutions meet SFDA-GDP compliance standards, ensuring pharmaceutical and healthcare products are transported under precisely controlled temperature conditions. These capabilities safeguard product integrity across storage and transportation stages.

An integrated omnichannel customer support framework enhances service accessibility and responsiveness. Customer engagement is supported through multiple channels, including website chatbots, WhatsApp, mobile applications, social media platforms, call centers, and voice-enabled assistants.

Call center operations are managed by bilingual female support advisors trained to handle inquiries, complaints, and service requests efficiently and professionally. This customer-centric approach ensures consistent service quality and strengthens long-term customer relationships.

As a subsidiary of Saudi Post | SPL, NAQEL Express plays a vital role in advancing Saudi Arabia’s logistics transformation agenda. Through extensive national coverage, global connectivity, technology-driven operations, and sustainable practices, the organization supports economic growth, trade facilitation, and supply chain resilience.

With strong market leadership, advanced cold chain capabilities, real-time tracking systems, and round-the-clock customer support, NAQEL Express continues to redefine logistics excellence—empowering businesses locally and globally while shaping the future of logistics in the Kingdom and beyond.

VACANCIES

Sales Executive

NAQEL Express

The Sales Executive role plays a critical part in driving business growth and strengthening customer relationships. This position is responsible for identifying new sales opportunities, developing long-term client partnerships, and promoting the full range of NAQEL Express services to meet customer needs.

The Sales Executive actively engages with prospective and existing customers to understand their logistics requirements and present tailored solutions that align with operational and commercial objectives. Responsibilities include building a strong sales pipeline, achieving assigned revenue targets, and ensuring consistent follow-up to convert opportunities into sustainable business.

The role requires close collaboration with internal operations, customer service, and pricing teams to ensure accurate service commitments and smooth onboarding of new customers. Market intelligence, competitor analysis, and customer feedback are gathered regularly to support strategic decision-making and continuous improvement.

Success in this role depends on strong communication skills, customer-focused selling, and the ability to manage multiple accounts while maintaining high service standards and long-term relationship value.

Territory Manager

NAQEL Express

The Territory Manager is responsible for overseeing sales performance and customer engagement across an assigned territory. This role focuses on driving revenue growth, expanding market presence, and ensuring consistent execution of sales strategies in line with company objectives.

Key responsibilities include managing and developing a portfolio of customers, identifying new business opportunities, and strengthening relationships with key accounts. The Territory Manager monitors market trends, evaluates competitor activity, and adjusts sales approaches to maintain a competitive advantage.

This position requires leadership in coordinating sales activities, supporting sales teams, and ensuring alignment between customer expectations and service delivery. Regular performance reviews, forecasting, and reporting are essential to track progress against targets and ensure sustainable growth.

The Territory Manager also works closely with cross-functional teams to support customer onboarding, resolve service issues, and deliver a seamless customer experience. Strong analytical skills, strategic thinking, and the ability to influence stakeholders are essential for success in this role.

Data Privacy Manager

NAQEL Express

The Data Privacy Manager is responsible for overseeing data protection, privacy governance, and compliance across the organization. This role ensures that all personal and sensitive data is handled in accordance with applicable regulations, internal policies, and industry best practices.

Key responsibilities include developing and implementing data privacy frameworks, monitoring compliance across business units, and advising stakeholders on privacy-related risks and controls. The Data Privacy Manager works closely with legal, IT, security, and business teams to ensure data protection requirements are embedded into systems, processes, and operational activities.

The role involves conducting privacy risk assessments, managing data subject requests, supporting audits, and responding to data incidents or breaches when required. Awareness programs and training initiatives are delivered to promote a strong culture of data protection across the organization.

This position requires strong knowledge of data privacy regulations, excellent attention to detail, and the ability to communicate complex compliance requirements clearly to both technical and non-technical stakeholders.

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