EMIRATES Cabin Services Assistant CAREERS : APPLY NOW FORTHE LATEST VACANCIES

The Emirates journey began in 1985 with the launch of operations using only two aircraft. Since that time, the airline has grown into a global aviation leader, operating the world’s largest fleets of Airbus A380 and Boeing 777 aircraft. These modern, wide-body aircraft are among the most advanced and efficient in the industry, offering passengers exceptional comfort, innovation, and reliability across long-haul and international routes.

Travelers around the world are inspired by an ever-expanding global destination network, industry-leading inflight entertainment systems, regionally inspired culinary offerings, and consistently delivered world-class service. The broader Emirates Group maintains a vast and diverse international portfolio that includes Emirates, recognized as the world’s largest international airline, along with dnata, one of the largest combined air services providers globally. Beyond aviation, the Group encompasses a wide range of businesses, creating extensive career opportunities across multiple sectors. These roles and pathways can be explored through the Group’s dedicated careers platform at emirates.com/careers.

The continued success of the Emirates Group is driven by the recruitment and development of highly skilled professionals who benefit from living and working in Dubai. The city is known as a modern, cosmopolitan hub offering one of the most attractive lifestyles in the world. Employees representing more than 160 nationalities receive tax-free salaries, comprehensive benefits packages, and access to structured professional development programs designed to support long-term career growth within the organization.

For high-performing individuals seeking meaningful career challenges, continuous personal and professional development, and recognition for individual contributions, the Emirates Group represents an exceptional career destination. The organization values talent, performance, and commitment, creating an environment where excellence is recognized and professional ambitions are supported.

Cabin Services Assistant

The Cabin Services Assistant role focuses on delivering an exceptional onboard experience by organizing, hygienically cleaning, and personalizing the A380 Shower Spas. The primary objective of this position is to ensure that every First Class customer using this exclusive onboard feature enjoys a memorable and delightful experience. A strong emphasis is placed on maintaining the highest standards of cleanliness, presentation, and personalization within the Shower Spas.

In addition to Shower Spa responsibilities, this role also includes the upkeep of First, Business, and Economy Class lavatories, as well as First and Business Class lounges and selected cabin areas. All assigned duties contribute to maintaining a consistently positive brand image and enhancing overall customer satisfaction.

This position is dedicated solely to cleaning and maintaining designated aircraft areas and does not replace or overlap with standard Cabin Crew service duties. The Cabin Services Assistant reports directly to the Purser or, in the absence of the Purser, to the Senior Flight Steward (SFS).

Key Responsibilities

Manage inventory control by verifying that all products are loaded in the correct quantities. This ensures onboard facilities can be fully serviced, in-flight replenishments can be completed efficiently, and a broad selection of products remains available for customer use.

Inspect Shower Spas and lavatories prior to passenger boarding, ensuring all areas meet cleanliness standards and required amenity items are correctly placed and prepared for use.

Clean Shower Spas promptly and hygienically after each customer use, following approved cleaning procedures and utilizing the Cabin Services Assistant checklist to consistently meet required quality standards.

Personalize the Shower Spa for each customer according to the allocated time shown in the Shower Spa Reservation System. Selected products must be displayed appropriately to enhance the customer experience and create a premium, welcoming environment.

Ensure that no unauthorized access to the Shower Spa occurs once the area has been prepared for a scheduled customer. Notify the Purser if the Shower Spa Reservation System falls behind schedule to protect cleanliness standards and ensure smooth operation for all First Class customers.

Maintain lavatories in a clean, orderly, and well-stocked condition by routinely completing checklist procedures and ensuring all amenities are available at all times.

Preserve a clean, safe, and visually appealing cabin environment by carrying out cabin tidy duties across all passenger cabins and shared social areas.

Report any defects, damages, or technical issues to the Purser to ensure timely resolution. Safeguard company assets and uphold safety standards by immediately reporting discrepancies, unusual sounds or odors, abnormal customer behavior, or suspicious items to the nearest crew member for further investigation.

Report for duty punctually and comply fully with uniform and grooming standards. Follow the established chain of command both on the ground and during flights, and perform all assigned duties under the direction of the Purser.

Qualifications and Requirements

• Completion of 10 years of schooling or an equivalent qualification
• Minimum of two years’ customer service experience with an international hotel chain, airline, or recognized world-class service provider
• Previous experience in the hospitality industry, particularly within a housekeeping department, is considered an advantage
• Fluency in written and spoken English is mandatory

Additional insights into living and working in Dubai, a modern and cosmopolitan global city, are available through the Dubai Lifestyle section.

Salary and Benefits

This position is based in Dubai and offers a competitive tax-free salary along with industry-exclusive travel benefits. These benefits include discounted air travel and hotel stays worldwide. Comprehensive details about employee benefits and working conditions are available in the “Working Here” section of the official Emirates careers website.

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