NMC ROYAL HOSPITAL CAREERS :APPLY NOW FOR THE LATEST VACANCIES

NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates, playing a pivotal role in shaping the country’s healthcare landscape for nearly five decades. Established in 1975, NMC Healthcare has grown steadily to become a trusted name synonymous with quality, compassion, and clinical excellence. Over the years, the organization has earned the confidence of millions of patients across the UAE and internationally by delivering reliable, patient-focused healthcare services that meet the highest global standards. With a comprehensive network of hospitals, medical centres, and specialised facilities, NMC Healthcare provides a wide range of medical services designed to address the diverse healthcare needs of the communities it serves. From primary care and outpatient services to advanced tertiary treatments, the organisation remains committed to offering accessible and integrated healthcare solutions. Its long-standing presence reflects a deep understanding of regional healthcare needs combined with international best practices. Since its inception, NMC Healthcare has maintained a strong focus on delivering high-quality, personalised, and compassionate care. Each patient interaction is guided by the belief that healthcare extends beyond diagnosis and treatment. Emphasis is placed on understanding individual needs, respecting patient dignity, and delivering care that supports physical, emotional, and mental well-being. This patient-centric philosophy has been instrumental in building long-term trust and strong relationships with patients and their families. NMC Healthcare has played an integral role in strengthening the UAE’s healthcare infrastructure. Continuous investment in medical technology, clinical expertise, and facility development has enabled the organisation to offer advanced diagnostic and treatment capabilities across multiple specialties. These efforts contribute significantly to improved patient outcomes and reinforce its position as a leading healthcare provider in the region.

Equally important is the organisation’s internal culture, which is built on collaboration, innovation, and continuous learning. A positive and inclusive work environment empowers healthcare professionals and support teams to perform at their best. By encouraging knowledge sharing, professional development, and cross-functional teamwork, NMC Healthcare fosters a culture where excellence in care delivery is a shared responsibility. Employees are supported in their pursuit of growth, enabling them to contribute meaningfully to patient care and organisational success. Healthcare at NMC is also viewed through a broader societal lens. Beyond clinical services, there is a strong commitment to promoting preventive care and healthy lifestyles within the community. Health awareness initiatives, education programs, and wellness-focused services aim to support individuals in making informed choices about their health. This holistic approach underscores the belief that long-term health outcomes are improved through prevention, education, and community engagement. The organisation’s purpose is clearly defined: to deliver personalised care that truly matters. This purpose drives every aspect of service delivery and serves as a guiding principle for decision-making at all levels. It reflects a commitment to making a meaningful difference in the lives of patients, families, and communities by ensuring that care is tailored, compassionate, and impactful.

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NMC Healthcare’s vision is to become the preferred healthcare system within the communities it serves. This vision represents a future focused on trust, accessibility, and clinical excellence. Achieving this vision requires continuous improvement, innovation, and a steadfast commitment to meeting evolving healthcare needs. It also reflects a long-term ambition to set benchmarks in quality, safety, and patient satisfaction across the healthcare sector. Clear strategic goals support this vision. Central to these goals is the delivery of high-quality patient outcomes through the development of an integrated healthcare system. By enhancing coordination across facilities, services, and geographic locations, NMC Healthcare aims to ensure seamless patient journeys and consistent standards of care. Operational efficiency, supported by robust systems and processes, enables the organisation to optimise resources while maintaining excellence in service delivery.

Core values form the foundation of NMC Healthcare’s identity and operations. Safety remains a top priority, ensuring that patients and employees are protected through rigorous standards and protocols. Excellence drives a commitment to clinical quality and continuous improvement. Ethics and trust guide professional conduct and reinforce transparency, accountability, and respect. Collaboration encourages teamwork and shared responsibility, recognising that the best outcomes are achieved when individuals work together toward common goals. These values shape behaviour, inform decision-making, and define expectations across the organisation. They ensure that integrity and professionalism remain central to every interaction and initiative. Guided by these principles, NMC Healthcare continues to strengthen its reputation as a leading healthcare brand in the region. For professionals seeking a meaningful and rewarding career in healthcare, NMC Healthcare offers an environment where expertise is valued, growth is encouraged, and contributions make a tangible difference. Joining the organisation means becoming part of a legacy dedicated to improving lives through compassionate, high-quality healthcare.

Patient Experience Executive

Abu Dhabi, United Arab Emirates

Job Description

Responsible for providing a range of duties related to the overall patient experience.

Responsibilities

Welcome and greet patients; direct them appropriately to relevant departments with clear instructions.
Provide hospital information and respond to patient queries.
Handle complaints in a structured, timely, and professional manner, ensuring fairness, courtesy, and respect for privacy to identify issues and improve departmental services.
Ensure patients have an overall positive patient experience.
Act as a liaison between departments when required.
Manage reception and waiting areas effectively.
Handle telephone enquiries and direct calls appropriately.
Follow the duty schedule assigned by the supervisor, including varied shift timings as per departmental needs.
Strictly adhere to NMC regulations and policies, particularly those related to infection control, patient safety, and JCI standards.
Support Continuous Quality Improvement and participate in all quality assurance activities of the service.
Demonstrate effective interpersonal skills when dealing with department staff, colleagues, and management.
Maintain patient and staff confidentiality at all times.
Participate in hospital training programs.

Qualifications

Preferably a college graduate in any discipline.

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