Freightworks careers : apply now for the latest vacancies
Freightworks is an international freight forwarding and logistics provider headquartered in Dubai, United Arab Emirates, one of the world’s most strategic logistics hubs. From this prime location, Freightworks delivers premium logistics and supply chain solutions to businesses across global markets. The company is widely recognised for its personalised service approach and deep expertise in freight forwarding, supported by strong operational capabilities and industry knowledge.
Freightworks is owned by dnata, a member of the Emirates Group, which is the largest provider of air travel and aviation-related services in the Middle East. This strong parentage provides Freightworks with financial stability, global credibility, and access to a vast aviation and logistics ecosystem, enabling the company to deliver high standards of service and operational excellence.
The origins of Freightworks are closely linked to Dubai Express, which was established in 1976. In 1996, Dubai Express was converted into a Limited Liability Company, and by 2000, shareholder companies were merged into a single operation to strengthen service capabilities and market presence. Freightworks operates under the license of Dubai Express (L.L.C.), offering a comprehensive range of international and domestic transportation and logistics services tailored to diverse industry requirements.
In February 2019, dnata acquired the remaining 50% stake in Dubai Express LLC, Freightworks, becoming the sole owner of the company. This milestone further strengthened Freightworks’ position within the dnata and Emirates Group ecosystem, allowing for enhanced integration, operational alignment, and continued investment in infrastructure, technology, and service development.
Freightworks delivers seamless integration across multiple transportation modes, including airfreight, seafreight, and roadfreight, supported by a broad portfolio of logistics services. These services include warehousing, material handling, repackaging, and 24/7 security operations, ensuring cargo safety and operational continuity at all times. The company is equipped to manage all types of transportation requirements, from standard shipments to complex logistics projects, including worldwide door-to-door deliveries, customs clearance, and specialised handling of bulky, dangerous, temperature-controlled, and perishable goods.
The organisation employs more than 300 professionals, many of whom bring extensive experience in both local and international freight forwarding markets. A streamlined organisational structure enables efficient communication and rapid decision-making, resulting in responsive service delivery and high customer satisfaction. Senior management and administrative leadership remain actively involved in daily operations, ensuring direct oversight, accountability, and consistent service quality across all business functions.
Sales and service delivery activities are managed by specialised Service Delivery Teams, each focused on market coverage, customer engagement, and tailored logistics solutions. These teams work closely with customers to understand specific business needs and deliver customised freight and supply chain solutions. Logistics operations are managed by four expert Logistics Teams, operating across four strategic locations, ensuring efficient coordination and execution of transportation and warehousing activities.
Supporting these operational teams is a dedicated Finance and Administration Team, equipped with advanced systems designed to manage documentation flow, compliance, and financial processes to the highest standards of accuracy and quality. In addition, Freightworks benefits from the presence of in-house Dubai Port and Customs Officers, who work closely with operations teams to ensure cargo clearance is handled efficiently, compliantly, and without unnecessary delays.
Freightworks maintains an extensive global network of carefully selected business partners, enabling the company to combine in-depth local expertise with global logistics reach. Operations in Dubai support all modes of international and domestic transportation through dedicated facilities located at Al Ramoul, Dubai Airport Cargo Village, Dubai Airport Free Zone, and Jebel Ali Free Zone. These strategically positioned facilities provide direct access to major air, sea, and road transport corridors.
The Al Ramoul facility includes a private bonded warehouse in Dubai, featuring a modern, state-of-the-art logistics environment equipped with advanced software systems, contemporary storage infrastructure, and efficient handling equipment. This facility represents a significant long-term investment in supporting the manufacturing, trading, and distribution communities at both regional and global levels.
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Freightworks utilises some of the logistics industry’s most sophisticated data and tracking systems, enabling the secure and efficient movement of high-value commodities. Dedicated logistics professionals manage shipments with precision, transparency, and reliability, ensuring compliance with international standards and customer expectations. The company has established a strong digital presence, serving thousands of customers worldwide with solutions tailored to specific business requirements.
A core strength of Freightworks lies in its commitment to building long-term partnerships with customers. Through close collaboration and a consultative approach, comprehensive end-to-end supply chain management solutions are developed to support operational efficiency and business growth. Cost-effective transportation and logistics solutions are continuously delivered by selecting optimal modes of transport and designing customised warehousing and distribution strategies.
Turnkey warehousing and distribution processes are implemented using proven just-in-time delivery methodologies, helping customers reduce lead times, minimise storage costs, and improve cash flow. By aligning logistics strategies with time and cost efficiencies, Freightworks supports customers in achieving greater competitiveness within their respective markets.
Dubai Express LLC – Freightworks is a UAE VAT–FTA approved Customs Clearance Company, authorised by the Federal Tax Authority, further reinforcing compliance, transparency, and trust in all customs and regulatory processes.
Warehouse Supervisor
Job Title: Warehouse Supervisor
Department: Warehouse
Job Type: Full-time
Location: dnata Logistics HQ, Ramool
Job Purpose
The Warehouse Supervisor is responsible for overseeing the daily operations of the warehouse facility and ensuring efficient, accurate, and safe handling of all inbound and outbound cargo. This role plays a critical part in maintaining inventory integrity, supporting operational excellence, and leading warehouse personnel to meet performance, safety, and service standards. The position requires hands-on supervision, coordination with internal stakeholders, and continuous monitoring of warehouse activities to support smooth logistics operations.
Qualifications, Experience & Knowledge
- Minimum qualification of a high school diploma or equivalent; an associate or bachelor’s degree in logistics, supply chain management, or a related discipline is an added advantage.
- At least three years of experience in a warehouse supervisory or team leadership role.
- Strong working knowledge of warehouse operations, including receiving, storage, dispatch, inventory control, and safety procedures.
- Experience using warehouse management systems (WMS) and inventory control software.
- Proficiency in Microsoft Excel and other MS Office applications.
- Demonstrated leadership and interpersonal skills, with the ability to guide, motivate, and develop warehouse teams.
- Strong communication, planning, and organisational skills.
- Ability to operate effectively in a fast-paced environment while managing multiple priorities.
- Willingness to work flexible shifts, including weekends, based on operational requirements.
Required Attributes & Responsibilities
- Supervise warehouse staff by assigning daily tasks, monitoring productivity, and providing regular coaching and performance feedback.
- Ensure all inbound and outbound shipments are processed accurately, efficiently, and within agreed timelines.
- Maintain high levels of inventory accuracy through cycle counts, reconciliations, and investigation of discrepancies.
- Ensure the warehouse environment remains clean, organised, and compliant with health and safety standards at all times.
- Enforce company policies, standard operating procedures, and regulatory requirements.
- Coordinate closely with transportation, customs, and operations teams to support timely cargo movement.
- Use warehouse management systems to track inventory, generate operational reports, and analyse performance data.
- Identify and implement process improvement initiatives aimed at increasing efficiency and reducing operational costs.
- Perform additional duties as assigned by the Warehouse Manager.
Customer Service Agent
Job Title: Customer Service Agent
Department: Freight Forwarding
Job Type: Full-time
Location: dnata Logistics HQ, Ramool
Job Purpose
The Customer Service Agent is responsible for promoting logistics products and services while serving as a key point of contact for customers. This role ensures customers receive accurate information, timely updates, and effective solutions throughout the shipment lifecycle. The position requires strong coordination with internal teams, agents, suppliers, airlines, and customers to ensure smooth freight forwarding operations and high service standards.
Qualifications, Experience & Knowledge
- Minimum two years of experience in a customer service role within the air cargo or freight forwarding industry.
- Basic system knowledge related to freight forwarding and shipment tracking.
- Proficiency in Microsoft Excel and other MS Office tools.
- Excellent verbal and written communication skills with strong organisational abilities.
- Demonstrated competencies in decision-making, problem-solving, time management, multitasking, and working under pressure.
- Customer-focused mindset with strong persuasion and negotiation skills.
- Ability to perform effectively in a fast-paced, operational environment.
- Strong teamwork skills with a proactive and committed attitude.
- Willingness to work flexible shifts, including weekends and a 24/7 rotation schedule when required.
Required Attributes & Responsibilities
- Follow departmental policies, procedures, and standard operating instructions to ensure consistent and controlled execution of tasks.
- Communicate with agents, suppliers, and airlines to coordinate shipment collection, delivery, and documentation while keeping customers informed of shipment status.
- Respond promptly and effectively to Aircraft on Ground (AOG) requests in line with contractual agreements to support uninterrupted operations.
- Manage ad-hoc requests from customers, agents, and suppliers with efficiency and professionalism.
- Maintain continuous communication with all stakeholders to ensure aircraft parts and cargo are arranged and shipped in compliance with contractual terms and Incoterms.
- Negotiate freight rates and service options with agents, airlines, and shipping lines, and provide accurate quotations to customers.
- Coordinate customer-related issues with internal teams, including transportation, logistics operations, customs clearance, and finance.
- Work closely with customs clearance and transportation teams to ensure timely shipment clearance, collection, and final delivery.
- Verify agent and third-party invoices, coordinating approvals and payments with the accounts payable team.
- Ensure all job files are billed accurately and closed within agreed timelines.
- Update shipment milestones and trackers in line with departmental standards and reporting requirements.
- Maintain a positive, professional, and empathetic approach in all customer interactions.
Application Process
Candidates with a strong interest in logistics, customer service excellence, and operational efficiency are encouraged to apply.
Interested candidates should complete the application form or submit their CV via email to:
📧 hr@freightworks.com
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