ZAJEL CAREERS :APPLY NOW FOR TH LATEST VACANCIES
ZAJEL is built on the belief of delivering tomorrow’s innovation today. The organization operates with a clear mission to redefine logistics by integrating advanced technology, dependable global solutions, and a strong customer-first philosophy. Since its establishment in 2008, ZAJEL has evolved into one of the fastest-growing logistics and courier companies in the United Arab Emirates, earning the trust of large enterprises, small and medium-sized businesses, and individual customers across diverse sectors.
Specialisation spans express courier services, freight forwarding, special project logistics, and government service solutions. Each service is designed to deliver tailored, cost-effective outcomes that support both domestic and international logistics requirements. Through sector-specific expertise and operational precision, ZAJEL enables businesses to operate more efficiently, reduce complexity, and achieve consistent performance at every stage of the supply chain.
As a recognised member of the International Chamber of Digital Economy (ICDE), ZAJEL remains aligned with emerging industry trends and digital transformation initiatives. This association supports the continuous development of forward-looking logistics solutions that extend beyond traditional boundaries and respond to the evolving demands of global commerce.
By combining trust, innovation, and advanced operational systems, ZAJEL is committed to building a smarter, more connected logistics ecosystem. Every solution is designed to enhance reliability, transparency, and speed, ensuring excellence is delivered consistently across all markets and service touchpoints. The organisation’s focus extends beyond transportation alone, aiming to create long-term value for customers through dependable execution and intelligent logistics design.
ZAJEL operates with a clear ambition to go beyond distance and destination, positioning logistics as a catalyst for business transformation. Flexible, agile, and scalable courier solutions are developed to support growth, resilience, and operational continuity in dynamic market environments. Global service capabilities are supported by local expertise, enabling seamless coordination across regions and industries.
From its beginnings in 2008, ZAJEL has steadily matured into a market leader within the UAE’s courier and logistics landscape. This growth has been driven by a combination of deep industry knowledge, operational discipline, and a consistent commitment to enhancing the customer experience. Every service interaction is guided by efficiency, accuracy, and accountability.
People remain central to ZAJEL’s success. A diverse team of logistics professionals, subject-matter experts, and innovators drives service excellence across all operations. By leveraging smart, cutting-edge technologies and a modern, high-capacity shipping fleet, the organisation delivers convenient and cost-effective solutions across domestic, international, and government sectors. Continuous investment in technology and talent ensures service reliability and adaptability in a rapidly changing logistics environment.
ZAJEL also offers an expanding portfolio of specialised services tailored for large enterprises and small to medium-sized businesses. These services include immigration support, ID card processing, customs declarations, mailroom management, handling of legal documents, banking logistics, and comprehensive e-commerce delivery solutions. Each service is designed to meet regulatory requirements while maintaining speed, accuracy, and data security.
Through continuous innovation and collaboration, ZAJEL has developed a unique operating model that supports rapid adaptation to fluctuating market conditions. This model enables agile responses to customer requirements, evolving preferences, and changing regulatory landscapes. Reliable execution across both first-mile and last-mile delivery remains a core strength, supported by integrated systems and streamlined processes.
A strong culture of collaboration, consistency, and innovation distinguishes ZAJEL as a preferred logistics partner for B2B, B2C, and C2C customers. Every partnership is approached with a long-term perspective, focused on reliability, transparency, and measurable performance outcomes.
Strong partnerships form a key pillar of ZAJEL’s operations. Over the years, trusted relationships have been established with numerous UAE government entities and private-sector organisations. These partnerships reflect a proven ability to meet high standards of compliance, security, and service excellence, reinforcing ZAJEL’s position as a dependable and forward-thinking logistics provider.
Customer Service Executive (UAE National)
Job Description
The Customer Service Executive is responsible for handling inbound customer interactions and responding to routine and standard customer inquiries related to the services provided by ZAJEL. The role focuses on delivering accurate information, resolving concerns efficiently, and ensuring a consistently high standard of customer experience across all communication channels. This position plays a key role in maintaining customer satisfaction and building long-term trust through professional, courteous, and solution-oriented service.
Requirements
- High School Certificate, Diploma, or an equivalent qualification
- Prior exposure to customer service operations is preferred
Key Responsibilities
- Applies professional telephone etiquette at all times, including proper greetings, customer identification, clear communication before placing calls on hold, appropriate tone of voice, offering further assistance, and closing calls politely
- Delivers personalized customer service through telephone and digital chat platforms, ensuring customer concerns are addressed effectively and within the shortest possible turnaround time
- Handles common customer inquiries related to services, processes, and procedures, demonstrating sound knowledge of organizational offerings
- Actively listens to customer concerns to fully understand issues and provides accurate guidance using available tools, systems, and reference materials
- Maintains control of conversations, including managing challenging customer interactions with patience, professionalism, and confidence
- Identifies situations that require escalation and refers unresolved matters to senior team members or supervisors when necessary
- Directs customers to official documentation, published materials, or higher-level support channels for complex issues
- Completes all required paper-based or electronic documentation accurately and in a timely manner
Behavioral Competencies
- Strong focus on customer centricity
- Ability to work effectively within a team environment
- High level of integrity, professionalism, and ethical conduct
Bike Courier – Express
Job Description
The Bike Courier – Express is responsible for the secure and timely collection, transportation, and delivery of documents and parcels in accordance with established operational standards. The role requires a strong commitment to accuracy, punctuality, customer service, and compliance with safety and regulatory requirements.
Requirements
- High School education or equivalent
- Minimum of 1–2 years of relevant courier or delivery experience
Key Responsibilities
- Maintains professional service etiquette during all customer interactions, including greetings and courteous communication
- Responds promptly to customer inquiries and manages service-related concerns effectively, escalating issues when required
- Provides customers with accurate information and guidance using approved operational resources
- Ensures timely pickup and collection of shipments from designated client locations
- Obtains delivery acknowledgements, signatures, and payments where applicable, or coordinates payment arrangements with recipients
- Coordinates closely with dispatch teams to ensure smooth and efficient delivery operations
- Identifies and reports missing documentation, incorrect paperwork, or undeliverable consignments
- Works in coordination with operations teams to ensure timely pickup and delivery of shipments
- Tracks collections against pickups and ensures delivery schedules are strictly adhered to
- Performs all delivery assignments safely, promptly, and responsibly
- Escalates unresolved or complex operational issues to the Supervisor
- Complies fully with RTA regulations and established traffic rules to avoid fines, accidents, or damage
- Conducts daily and weekly vehicle checks and reports any mechanical issues immediately
- Coordinates vehicle maintenance and repairs with designated workshops to ensure road-worthy condition
Behavioral Competencies
- Strong customer focus
- Effective collaboration and partnership management
- Attention to quality, accuracy, and process adherence
Car Courier – Express
Job Description
The Car Courier – Express is responsible for managing the collection and delivery of documents and shipments while ensuring compliance with service standards, safety protocols, and customer expectations. The role emphasizes reliability, attention to detail, and consistent service excellence.
Requirements
- High School education or equivalent
- Minimum of 1–2 years of relevant experience
Key Responsibilities
- Demonstrates professional service etiquette in all customer interactions
- Handles customer issues efficiently and escalates complex situations appropriately
- Provides accurate guidance and service information using authorized systems
- Ensures timely collection and pickup of shipments from client locations
- Collects signatures and payments or coordinates payment arrangements when required
- Coordinates delivery schedules with dispatch and operations teams
- Identifies and reports missing or incorrect documentation
- Ensures all deliveries comply with established schedules and service commitments
- Maintains confidentiality and security of customer information at all times
- Follows traffic regulations and operational safety guidelines to prevent incidents
- Performs routine vehicle inspections and reports maintenance needs promptly
Behavioral Competencies
- Customer focus
- Collaboration and teamwork
- Commitment to quality and process improvement
Operation Executive – Express
Job Description
The Operation Executive – Express is responsible for processing customer applications and managing shipment operations in compliance with predefined procedures and service standards. The role ensures accuracy, efficiency, and timely execution of operational tasks.
Requirements
- High School Certificate, Diploma, or equivalent
- Minimum of one year of operational experience
Key Responsibilities
- Ensures timely manifesting and processing of shipments
- Regulates daily operational activities within collection centers
- Updates proof of delivery records accurately within operational systems
- Tracks undelivered shipments and ensures proper system updates
- Complies with defined Key Performance Indicators to maintain service quality
- Sorts, labels, scans, and processes inbound and outbound shipments
- Coordinates with couriers to ensure timely pickup and delivery
- Prepares daily collection and performance reports
- Maintains accurate records of productivity, attendance, and daily activities
- Adheres strictly to work plans and operational guidelines
Business Development Executive – Freight
Job Description
The Business Development Executive – Freight serves as the primary link between the organization and its clients, focusing on sales growth, relationship management, and market expansion across land, air, and ocean freight services.
Requirements
- Bachelor’s degree or equivalent qualification, or High School education with extensive freight experience
- Proven ability to achieve sales targets
Key Responsibilities
- Builds and manages a strong sales pipeline for new business development
- Achieves sales objectives related to revenue, product mix, and service offerings
- Prepares proposals, quotations, and tender submissions
- Identifies decision-makers and promotes company services effectively
- Develops strategies for client retention, cross-selling, and upselling
- Maintains detailed knowledge of ZAJEL’s service portfolio
- Supports sales forecasting, planning, and strategic development
- Builds strong client relationships and manages feedback and onboarding
Operation Supervisor – Express
Job Description
The Operation Supervisor – Express oversees operational efficiency by managing courier teams, resolving escalations, and ensuring service excellence across all express operations.
Requirements
- Bachelor’s degree in Business Management or a related discipline
- Minimum of 4–6 years of relevant experience, including supervisory responsibility
Key Responsibilities
- Establishes and implements operational workflows and performance controls
- Plans courier routes and manages daily workloads
- Handles customer complaints and operational escalations
- Monitors service delivery, pending shipments, and corrective actions
- Oversees team performance, attendance, and productivity
- Investigates incidents, accidents, and near-miss events
- Ensures compliance with policies, quality standards, and legal requirements
- Drives continuous improvement initiatives
- Prepares operational MIS reports and performance summaries
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