ETIHAD CAREER: LATEST VACANCIES AND APPLYING DETAILS

Etihad Airways stands as a prestigious global aviation leader and serves as one of the two national flag carriers of the United Arab Emirates. Headquartered in Khalifa City, Abu Dhabi, the airline maintains a strategic presence near Zayed International Airport. Since commencing operations in November 2003, the organization has rapidly ascended to become the second-largest airline in the Emirates, trailing only behind its Dubai-based counterpart. This growth reflects a commitment to excellence and a vision of connecting the world through the heart of the UAE.

The operational scale of the carrier is immense, with a schedule exceeding 1,000 weekly flights. These journeys connect travelers to over 120 passenger and cargo destinations spanning the Middle East, Africa, Europe, Asia, Australia, and North America. As of July 2025, the fleet consists of 107 advanced Airbus and Boeing aircraft, ensuring a modern and efficient travel experience. Beyond the primary focus on passenger transportation, the business extends into specialized sectors through Etihad Holidays and Etihad Cargo, providing comprehensive travel and logistics solutions from its primary base at Zayed International Airport. For those seeking professional growth, the airline frequently opens doors to a wide array of job vacancies for global talent.Historically, the aviation landscape of the region was dominated by Gulf Air, which was jointly owned by Abu Dhabi, Bahrain, Qatar, and the Sultanate of Oman. Zayed International Airport functioned as a pivotal hub for Gulf Air from the 1970s until the UAE decided to withdraw from the partnership in 2005. Following this shift, Oman also exited in 2007 to focus on Oman Air, leaving Gulf Air as a carrier solely owned by Bahrain. This transition marked a significant turning point, allowing Abu Dhabi to pour resources into its own independent national identity in the skies.

The name Etihad is deeply symbolic, translating to “union” or “unity” in Arabic. This title represents the profound bond between the seven emirates that constitute the United Arab Emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. Every flight is a testament to this collaborative spirit, carrying the culture and hospitality of the UAE to international soil. The airline acts as a flying ambassador, showcasing the progress and heritage of the nation to a global audience.

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The foundation of the airline was laid in July 2003 through an Amiri decree issued by the late UAE President Sheikh Khalifa bin Zayed Al Nahyan. Driven by a desire to establish a dedicated airline for the capital, the project was launched with an initial start-up capital of AED 500 million under the leadership of Sheikh Ahmed bin Saif Al Nahyan. The journey officially began with a ceremonial flight to Al Ain on November 5, 2003. Just a week later, on November 12, the airline inaugurated its commercial services with a flight to Beirut, Lebanon, marking the start of a new era in Middle Eastern aviation. Today, the carrier continues to expand its reach, constantly innovating to meet the demands of modern travelers while staying true to its roots of Emirati excellence.

Open Positions & Qualifications

Role: VIP Service Agent

• Abu Dhabi, United Arab Emirates
• Full-time
• Division: Operations & Guest Experience

Job Description

Synopsis

Handle and manage all bookings and related travel journeys for Team’s customer circle VIP, CIP, Khaas/Exclusive members and Residence.

Accountabilities

• Handle all VIP, CIP, Khaas/Exclusive and Residence bookings, enquiries, and online booking engine support, through application of technical expertise in reservations, ticket issuance and re-issuance
• Manage all redemption bookings, enquiries and requests related to Etihad Guest for the Team’s customer circle
• Handle all special requests for Team’s customer circle in coordination with other service delivery areas
• Manage the entire travel journey related to Team’s customer circle or Residence bookings across the global Etihad network. This task includes strong relationship building with service delivery areas and influencing skills to ensure first class handling
• Take immediate service recovery decisions and determine quick-fixes to put issues related to guests’ travel experience right, and to resolve major and minor issues.
• Manage guests’ email/queue, produce daily shift reports and ensure proper handover of tasks to the next shift.
• Maintain guests’ travel preferences data base and manage the delivery on all their journeys
• Comply with set standards of inspirational customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for guests, providing exceptional personalised service to ensure customer confidence, satisfaction and loyalty
• Maintain data protection and confidentiality for Team’s customer circle, ensuring attention to detail in all bookings.

Qualifications

Education & Experience

• Minimum Degree, preferably with courses in Sabre reservation and ticketing. “Sales force system is advantage.”
• Candidate must have 1 to 3 years of experience with mandatory contact centre experience and strong customer service skills.
• Fluency in both English and Arabic (speaking and written)

Additional Information

Etihad Airways is more than the UAE’s national airline – we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

APPLY NOW

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