Emirates Group CAREER : APPLY NOW FOR THE LATEST JOB VACANCIES
Emirates Group
The Emirates Group is a global trailblazer in the aviation and travel industry, recognized for its commitment to delivering world-class services and setting new benchmarks in travel, tourism, and logistics. With a presence in more than 80 countries, the organization has built a reputation for excellence, innovation, and customer satisfaction, positioning itself as one of the most influential names in international aviation.
At the core of The Emirates Group’s success is a workforce of passionate and highly skilled professionals, united by a dedication to quality and continuous improvement. Through its diverse portfolio of businesses — spanning airline operations, ground handling, cargo logistics, travel services, and leisure activities — the Group consistently redefines industry standards while ensuring exceptional experiences for customers worldwide.
Visionary Leadership
The Emirates Group is guided by a leadership team dedicated to innovation, excellence, and strategic growth. This vision has enabled the Group to maintain resilience in a highly competitive sector, while continuously investing in advanced technologies, sustainable practices, and new opportunities for expansion.
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MissioN
To deliver world-class travel, aviation, and tourism services that surpass customer expectations, while fostering innovation, collaboration, and community engagement.
Comprehensive Services
The Emirates Group provides a wide spectrum of integrated services that support every aspect of aviation and travel:
- Airline Operations – International passenger and cargo flights operated through Emirates Airline.
- Ground Handling – Comprehensive airport services ensuring safety, efficiency, and reliability.
- Cargo Logistics – Global air freight solutions managed by Emirates SkyCargo.
- Travel & Leisure Services – Hospitality, retail, and travel management services designed to enhance customer experiences.
Brands
- Emirates Airline
The national airline of Dubai, operating more than 3,500 flights weekly to over 150 destinations across six continents. Recognized globally for service excellence, modern fleet, and innovative passenger experiences. - dnata
A leading global provider of aviation services, offering ground handling, cargo handling, travel management, and catering across multiple international markets. - Emirates SkyCargo
One of the world’s leading air cargo carriers, providing reliable and efficient logistics solutions to connect global trade and supply chains. - Emirates Leisure Retail
Operator of a diverse portfolio of food and beverage outlets, including renowned international brands such as Costa Coffee, Pret A Manger, and Giraffe World Kitchen, enhancing customer experiences beyond travel.
Global Recognition
The Emirates Group’s brands are trusted worldwide, consistently associated with reliability, quality, and excellence. With continuous investment in customer-focused innovation, advanced technologies, and sustainability initiatives, the Group remains a driving force in shaping the future of aviation and tourism.
Travel Consultant
Dubai, United Arab Emirates
Job Purpose
dnata Travel Group represents the travel division of dnata, one of the world’s largest air and travel services providers. The group consists of more than 20 leading international travel brands and serves a global customer base as a leading, award-winning travel services provider.
The Travel Consultant position is a frontline role within a 24/7 operational team responsible for delivering superior and consistent travel services. The role involves selling airline tickets, travel-related products, and providing accurate travel information. Consultants support clients through multiple communication channels—retail, phone, WhatsApp, and email—managing queries, amendments, disruption handling, and travel bookings. A key responsibility is to convert enquiries into confirmed sales through efficient and friendly service.
Key Responsibilities
- Deliver the highest standard of customer service to all client segments, including Retail, Government, and Corporate, using all available tools. Respond to all enquiries promptly and appropriately.
- Build strong relationships with customers and suppliers, ensuring communication style, tone, and language align with brand expectations and lead to positive outcomes.
- Offer contracted products, services, and loyalty programmes, and provide detailed destination and product information to help customers select options that meet their travel needs.
- Maximise consultation opportunities by cross-selling and upselling relevant ancillary products to increase revenue, including tours, excursions, and activities.
- Provide clear guidance on mandatory travel requirements such as passport validity, visas, health regulations, insurance, check-in procedures, and other essential journey details.
- Maintain productive relationships with clients by sharing updates on new products and services while working toward continuous improvement in service delivery.
- Demonstrate active listening to fully understand customer needs, delivering service that exceeds expectations and resolving issues promptly to ensure customers leave with a positive experience.
- Handle all forms of contact efficiently with a friendly, solution-oriented approach while meeting and exceeding service and sales performance targets.
- Comply with all standards set by the customer feedback programme and adhere to internal audit requirements to meet expected benchmarks.
Qualifications & Experience
To be considered for this role, candidates must meet the following criteria:
- Completion of 12 years of schooling or equivalent, plus a minimum of 1 year of experience in Commercial, Sales, Reservations, Ticketing, Travel & Tourism, or Customer Service.
- Strong understanding of delivering exceptional customer experiences and consistently exceeding expectations.
- Confident communication skills with demonstrated persuasive and influencing abilities.
- Ability to thrive in a high-volume service and sales environment, with strong self-motivation to achieve business targets.
- Positive attitude and the ability to collaborate effectively within a team environment.
- Flexibility and adaptability in dealing with diverse individuals, customer types, challenges, and workflows.
- Commitment to continuous professional development and accountability for personal learning.
- Strong listening skills with the ability to quickly identify and anticipate customer needs.
- High attention to detail with awareness of the impact of errors on both business operations and customer satisfaction.
- Strong IT literacy and a quick learner of new systems and processes.
- Willingness to work shifts, including evenings, weekends, and public holidays.
About dnata
dnata’s ground services support global aviation operations, providing expertise in ground handling, cargo, travel, and flight catering across more than 80 countries. The organisation continues to grow rapidly and seeks creative, forward-thinking individuals to join a workforce of over 40,000 professionals and contribute to delivering on customer commitments.
Salary & Benefits
This role offers an attractive, tax-free salary along with exclusive travel industry benefits, including discounts on flights and hotel stays worldwide. Candidates can explore details about living and working in Dubai—an energetic, cosmopolitan environment—through the Dubai Lifestyle section on the Emirates careers website.
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