Emirates Group CAREER : APPLY NOW FOR THE LATEST JOB VACANCIES
Emirates Group
The Emirates Group is a global trailblazer in the aviation and travel industry, recognized for its commitment to delivering world-class services and setting new benchmarks in travel, tourism, and logistics. With a presence in more than 80 countries, the organization has built a reputation for excellence, innovation, and customer satisfaction, positioning itself as one of the most influential names in international aviation.
At the core of The Emirates Group’s success is a workforce of passionate and highly skilled professionals, united by a dedication to quality and continuous improvement. Through its diverse portfolio of businesses — spanning airline operations, ground handling, cargo logistics, travel services, and leisure activities — the Group consistently redefines industry standards while ensuring exceptional experiences for customers worldwide.
Visionary Leadership
The Emirates Group is guided by a leadership team dedicated to innovation, excellence, and strategic growth. This vision has enabled the Group to maintain resilience in a highly competitive sector, while continuously investing in advanced technologies, sustainable practices, and new opportunities for expansion.
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MissioN
To deliver world-class travel, aviation, and tourism services that surpass customer expectations, while fostering innovation, collaboration, and community engagement.
Comprehensive Services
The Emirates Group provides a wide spectrum of integrated services that support every aspect of aviation and travel:
- Airline Operations – International passenger and cargo flights operated through Emirates Airline.
- Ground Handling – Comprehensive airport services ensuring safety, efficiency, and reliability.
- Cargo Logistics – Global air freight solutions managed by Emirates SkyCargo.
- Travel & Leisure Services – Hospitality, retail, and travel management services designed to enhance customer experiences.
Brands
- Emirates Airline
The national airline of Dubai, operating more than 3,500 flights weekly to over 150 destinations across six continents. Recognized globally for service excellence, modern fleet, and innovative passenger experiences. - dnata
A leading global provider of aviation services, offering ground handling, cargo handling, travel management, and catering across multiple international markets. - Emirates SkyCargo
One of the world’s leading air cargo carriers, providing reliable and efficient logistics solutions to connect global trade and supply chains. - Emirates Leisure Retail
Operator of a diverse portfolio of food and beverage outlets, including renowned international brands such as Costa Coffee, Pret A Manger, and Giraffe World Kitchen, enhancing customer experiences beyond travel.
Global Recognition
The Emirates Group’s brands are trusted worldwide, consistently associated with reliability, quality, and excellence. With continuous investment in customer-focused innovation, advanced technologies, and sustainability initiatives, the Group remains a driving force in shaping the future of aviation and tourism.
Cabin Services Assistant – Expanded Role Description
The position of Cabin Services Assistant (CSA) plays a vital role in delivering an exceptional onboard experience, particularly for premium customers. This role is designed to ensure that the aircraft cabin environment consistently reflects the highest standards of cleanliness, hygiene, comfort, and presentation. A Cabin Services Assistant is specifically responsible for maintaining and personalising designated areas of the aircraft, with a strong focus on customer satisfaction, attention to detail, and brand image.
One of the primary responsibilities of a Cabin Services Assistant is the organisation, thorough cleaning, and personalisation of the A380 Shower Spas, a signature onboard feature available to First Class customers. This exclusive facility represents luxury and innovation, and every aspect of its upkeep must meet strict quality standards. The objective is to ensure that each First Class customer who uses the Shower Spa enjoys a seamless, hygienic, and memorable experience that exceeds expectations. From cleanliness to presentation, every detail contributes to customer delight.
While the Shower Spa is the main area of responsibility, the role also includes the maintenance of First, Business, and Economy Class lavatories, as well as First and Business Class lounges and general cabin areas. These responsibilities are essential in maintaining a clean, orderly, and welcoming environment throughout the aircraft. By ensuring these areas are well maintained, the Cabin Services Assistant helps project a consistently positive company image to customers across all travel classes.
It is important to note that the Cabin Services Assistant role is distinct from standard Cabin Crew service duties. The role is dedicated solely to cleaning, preparation, and presentation tasks and does not replace or overlap with the responsibilities of Cabin Crew members. The Cabin Services Assistant reports directly to the Purser, or to the Senior Flight Steward (SFS) when the Purser is unavailable, such as during crew rest periods. All tasks are carried out in close coordination with the inflight leadership team.
A key function of the role involves inventory control. The Cabin Services Assistant must confirm that all products, amenities, and supplies are loaded in the correct quantities before departure. This ensures that onboard facilities can be serviced efficiently throughout the flight, inflight replenishments can be carried out when required, and customers have access to a wide range of products while using onboard facilities.
Before passenger boarding begins, the Cabin Services Assistant must inspect the Shower Spas and lavatories to confirm that they meet cleanliness standards. This includes arranging and placing appropriate amenity items so that the facilities are fully prepared for immediate passenger use. Once the flight is underway, the Shower Spa must be cleaned promptly and hygienically after every customer use. Approved cleaning materials must be used at all times, and the CSA Checklist serves as a guide to ensure that required standards are consistently met.
Personalisation is a defining aspect of this role. For each Shower Spa booking, the Cabin Services Assistant must prepare the facility according to the individual customer’s reservation details. Selected products must be displayed neatly and attractively, creating a personalised and luxurious environment that enhances the overall experience. Once a Shower Spa has been personalised for a customer, no other customers should be allowed to enter until the scheduled use is complete. If the Shower Spa Reservation System falls behind schedule, the Purser must be informed immediately to ensure smooth coordination and continued cleanliness for all First Class customers.
In addition to Shower Spa duties, the Cabin Services Assistant must ensure that all lavatories remain clean, well stocked, and visually appealing throughout the flight. Routine completion of the CSA Checklist helps maintain required standards and ensures that all amenities are readily available. Cabin tidy duties must also be performed across all passenger cabins and social areas, contributing to a safe, clean, and aesthetically pleasing working environment.
The role also carries responsibility for safety and asset protection. Any defects, damages, or malfunctions must be reported promptly to the Purser so corrective action can be taken. Unusual noises, unfamiliar smells, suspicious items, or abnormal customer behaviour must be reported immediately to the nearest crew member to allow proper investigation. Protecting company assets, ensuring customer safety, and supporting colleagues are integral parts of the role.
Professional conduct is essential at all times. The Cabin Services Assistant must report for duty punctually, comply fully with uniform regulations, respect the established chain of command both on the ground and in flight, and carry out all assigned duties as directed by the Purser.
Qualifications and Requirements
To be considered for this role, candidates must have completed 10 years of schooling or equivalent. A minimum of two years’ customer service experience with an international hotel chain, airline, or world-class service provider is required. Previous experience in the hospitality industry, particularly within a housekeeping department, is considered a strong advantage. Fluency in both written and spoken English is mandatory to ensure clear communication and service excellence.
Salary and Benefits
Successful candidates will be based in Dubai and will receive an attractive tax-free salary, along with industry-leading travel benefits. These benefits include discounted flights and hotel stays worldwide, offering significant lifestyle and travel advantages. Detailed information about employee benefits and working life can be found in the “Working Here” section of the official careers website.
This role offers a unique opportunity to be part of a globally recognised airline brand, delivering luxury service standards while living and working in one of the world’s most cosmopolitan cities.
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