Business Solutions Manager CAREERS : APPLY NOW FOR THE LATEST VACANCIES
Etihad Airways has established itself as one of the most innovative airlines in the global aviation industry, continuously investing in technology, customer experience, and operational excellence. Headquartered in Abu Dhabi, United Arab Emirates, the airline connects travelers across continents while supporting a long-term strategy focused on sustainable growth. Through the ambitious Journey 2030 vision, the airline is expanding its fleet, strengthening its route network, and improving internal capabilities to meet future market demands. As part of this transformation, advanced commercial systems play a major role in supporting revenue growth and smarter decision-making.
A valuable opportunity is now available for the position of Business Solutions Manager within the Revenue and Commercial Division. This role is a key part of the Solutions and Innovation function, where responsibility centers on improving and managing Revenue Management systems. These systems form the foundation of pricing, forecasting, inventory control, and optimization across the airline network. The position is suited for a professional who combines technical knowledge with commercial understanding and has the ability to drive innovation in a fast-changing business environment.
The role focuses on strengthening the systems that support revenue decisions. Accurate forecasting and effective optimization are essential to airline profitability, and this position helps ensure those systems remain reliable and efficient. By improving system logic and model performance, better decisions can be made regarding seat pricing, inventory distribution, and network demand. This directly contributes to stronger financial performance across the organization.
A major responsibility involves identifying new ways to improve Pricing and Revenue Management systems. This includes researching operations research methods, studying industry best practices, and evaluating emerging technologies. Working closely with external system providers such as revenue management software vendors allows the business to remain competitive in a rapidly evolving market. Introducing innovative tools and techniques can create stronger forecasting capabilities and more accurate revenue strategies.
Understanding commercial priorities is another important aspect of the role. Close collaboration with internal teams across multiple departments helps ensure system improvements align with business goals. Building strong relationships with stakeholders allows technical solutions to support practical commercial needs. Recommendations must be based on both system performance and the wider business impact of each decision.
Maintaining and calibrating forecasting models is a central responsibility. Revenue Management systems rely on accurate demand predictions, and these models must be monitored regularly to ensure performance remains strong. Small adjustments to forecasting settings can lead to meaningful improvements in revenue results. Continuous refinement helps create more reliable outcomes for inventory and pricing decisions.
The position also involves enhancing internal processes and controls related to system usage. Well-designed workflows help ensure that Revenue Management systems are used effectively throughout the organization. Standardized procedures reduce errors, improve consistency, and strengthen overall efficiency. Better system governance supports long-term stability and stronger commercial performance.
Daily operational support is also required. Revenue Management teams often rely on technical guidance when system issues arise. Responding to user questions, resolving technical problems, and minimizing disruptions are important parts of the role. A strong support function helps maintain confidence in the systems and ensures business continuity.
Developing performance measurement frameworks is another key responsibility. Clear key performance indicators help monitor system effectiveness and identify opportunities for improvement. By analyzing usage trends and system outputs, areas of weakness can be detected early. This proactive approach supports continuous improvement and helps maximize the value of commercial systems.
User acceptance testing plays an important role whenever upgrades or enhancements are introduced. Before new system features are launched, testing must confirm that business requirements have been met. This process helps ensure quality, reliability, and operational readiness. Careful validation reduces the risk of errors after implementation.
Coordinating enhancement requests with system vendors is another part of the role. Business priorities may require bug fixes, new functionality, or performance improvements. Managing these requests effectively ensures that development efforts remain aligned with commercial objectives. Strong vendor relationships can improve delivery timelines and solution quality.
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Automation is becoming increasingly important in Revenue Management. This role contributes to developing automated models and algorithms that improve efficiency and scalability. Machine learning techniques and advanced analytical methods can help produce faster and more accurate decisions. Automation allows teams to focus more on strategy while systems handle routine processes.
Data quality management is equally critical. Revenue Management systems depend on accurate input data to generate useful outputs. Monitoring data quality and working closely with technical teams helps maintain system integrity. Reliable data supports better forecasting and stronger decision-making across the network.
Candidates for this role should hold a bachelor’s degree in a relevant field such as statistics, operations research, economics, engineering, or computer science. Strong academic preparation provides the foundation needed for understanding complex commercial systems and analytical models.
At least five years of experience in airline Revenue Management is expected, particularly in areas related to forecasting, optimization, or system configuration. Hands-on experience with commercial systems such as PROS, Sabre Revenue Management, or similar platforms is highly valuable. Familiarity with system calibration and performance improvement is essential.
Strong analytical skills are required to interpret complex data and identify opportunities for improvement. Experience with programming or statistical tools such as Python, R, or MATLAB is also important. These tools support deeper analysis and the development of more advanced solutions.
Excellent communication skills are necessary for translating technical insights into meaningful business recommendations. The ability to work with both technical specialists and commercial leaders helps ensure successful collaboration across the organization.
Etihad Airways continues to redefine modern aviation through innovation and strategic growth. Working in this environment provides exposure to advanced systems, global operations, and a culture focused on excellence. The Business Solutions Manager role offers an opportunity to influence commercial performance while contributing to the future of airline revenue management.
For professionals with technical expertise and a passion for innovation, this position offers a rewarding career path within one of the world’s leading airlines. It combines analytics, technology, and commercial strategy in a role that supports long-term business success.
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