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echnology has transformed the way people communicate, learn, work, and experience the world around them. In this rapidly evolving digital landscape, Zain has established itself as a leading force in delivering innovative telecommunications and digital solutions that enrich daily life and create meaningful connections. Through a strong commitment to progress, innovation, and customer-centric services, Zain continues to play an important role in shaping a more connected and digitally empowered future.

The story of Zain is deeply connected to Kuwait’s technological development. Since 1983, the company has contributed significantly to the nation’s communication infrastructure, supporting individuals, businesses, and institutions through decades of technological advancement. What began as a telecommunications provider has evolved into a dynamic digital ecosystem focused on enhancing experiences, expanding opportunities, and supporting sustainable growth across society.

At the heart of Zain’s success lies a belief that technology should serve people in practical and meaningful ways. Digital solutions are designed to simplify everyday tasks, improve accessibility, and create opportunities for personal and professional development. By continuously adapting to changing customer expectations and emerging technologies, Zain remains focused on delivering services that improve quality of life and strengthen human connections.

Innovation continues to be a key driver of growth and development. Investments in advanced technologies, digital transformation initiatives, and network enhancements have enabled the delivery of reliable, high-performance services that support the increasing demands of modern life. Whether facilitating communication, enabling digital learning, supporting business operations, or enhancing entertainment experiences, Zain’s solutions are developed with a clear focus on creating value for customers and communities alike.

Recognition from respected industry organizations reflects the company’s dedication to excellence. Awards and achievements earned over the years highlight strong network performance, innovation leadership, customer experience excellence, and meaningful contributions to society. These accomplishments serve as indicators of a long-standing commitment to maintaining high standards across every aspect of operations.

Beyond connectivity, Zain actively contributes to the social and economic development of Kuwait through a wide range of educational, youth development, and community-focused initiatives. These efforts are designed to empower individuals with knowledge, skills, and opportunities that prepare them for future success in an increasingly digital world.

One of the most impactful initiatives is the Zain Summer Program, which provides university students with valuable exposure to professional work environments. Participants gain practical experience across multiple career pathways, including customer service, marketing, media production, content creation, and operational functions. Through direct involvement in real workplace activities, students develop confidence, strengthen professional capabilities, and acquire practical skills that support career readiness. The program serves as an important bridge between academic learning and professional development, helping young individuals navigate the transition from education to employment.

A strong commitment to digital education is also demonstrated through the long-standing collaboration with CODED Academy. This partnership supports Kuwait Codes, a national educational pathway designed to equip students with practical technology skills relevant to the modern workforce. Participants have access to hands-on learning opportunities in web development, mobile application development, cybersecurity, Python programming, data science, and artificial intelligence. By making these subjects accessible and engaging, the initiative contributes to building a digitally skilled generation capable of participating in Kuwait’s growing knowledge-based economy.

Youth empowerment remains another important area of focus. Through partnerships with respected organizations such as LOYAC and INJAZ, Zain supports programs that nurture entrepreneurial thinking, creativity, leadership, teamwork, and problem-solving abilities among young people. These initiatives encourage participants to identify real-world challenges and develop innovative solutions that address social, economic, and environmental issues. By fostering critical thinking and practical project development, these programs help transform ideas into meaningful action and positive community impact.

Corporate responsibility extends beyond educational initiatives. Sustainable business practices and responsible operations are integrated into long-term strategies aimed at creating lasting value for society and the environment. Environmental awareness, resource efficiency, digital inclusion, and community engagement are considered essential components of responsible corporate citizenship. Through carefully planned initiatives and strategic partnerships, Zain contributes to positive outcomes that benefit future generations while supporting national sustainability goals.

Digital inclusion remains a central priority in an increasingly connected world. Access to technology and digital resources can significantly influence educational opportunities, economic participation, and social development. Efforts to promote accessibility and digital literacy help ensure that more individuals can benefit from technological advancement regardless of background or circumstance. This approach reflects a broader vision of technology as a tool for empowerment and opportunity creation.

Strong relationships with customers continue to shape business priorities and service development. Continuous investment in network infrastructure, service quality, and customer experience enables the delivery of reliable and efficient solutions across a variety of communication and digital platforms. As customer needs evolve, ongoing innovation ensures that products and services remain relevant, accessible, and capable of supporting changing lifestyles and expectations.

The company’s journey over more than four decades demonstrates resilience, adaptability, and a consistent focus on progress. Experience gained through years of industry leadership has provided a strong foundation for future growth while reinforcing a commitment to excellence and innovation. By embracing emerging technologies and exploring new possibilities, Zain continues to expand its role within the broader digital ecosystem.

Looking ahead, the focus remains firmly on creating better experiences, supporting sustainable development, and enabling meaningful connections that enrich lives. Technological innovation, social responsibility, and customer-centric thinking continue to guide every aspect of the organization’s growth strategy. As Kuwait advances toward a more connected and digitally driven future, Zain remains positioned as a trusted partner in that transformation.

Rooted in Kuwait and inspired by a vision of continuous progress, Zain’s legacy is defined by more than telecommunications. It is a story of innovation, community engagement, digital empowerment, and lasting impact. Through a commitment to creating better lives and stronger connections, the company continues to contribute to a future where technology serves as a catalyst for opportunity, growth, and positive change across society.

Open Positions & Qualifications

Customer Relationship Management

About The Role

The CRM Junior is responsible for supporting the CRM Senior in CRM implementations (collaboration, review and approval), acting as technical testing resource during applicable phases of the project lifecycle. Performing support functions for applications post-implementation (past go-live). Supporting and maintaining systems and applications under CRM to achieve Zain’s goals of customer satisfaction and speed to market.

Responsibilities

Review, analyze and approve the design and development of vendor modules and CRM applications, collaborate with the vendor on the development and documentation of technical requirements for solutions to develop design documents based on agreed upon requirements

Handover and transfer knowledge of new applications/services to the operations team and inform Zain users of changes to applications to ensure the proper transfer of information and knowledge
Act as the testing resource during applicable phases of the project lifecycle (unit and integration testing) and perform acceptance testing for the new services/projects, software releases, upgrades and expansions and report status according to implementation plan
Perform maintenance and administration of in-house developed applications to ensure that there are no drops in performance
Perform second Level front-end application support to investigate and efficiently resolve trouble tickets and customer complaints
Participate in evaluating and providing feedback for commercial concept papers and technical requirements and oversee pre-production and production environments for all systems to ensure the stability of systems and escalate risks to the concerned areas
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including system deficiencies), take advantage of OH&S opportunities and addresses OH&S management system nonconformities associated with its activities

What We Need From You

Ability to communicate, present and influence all levels of the organization
Excellent verbal and written communications skills
Proficiency in agile methodologies
Knowledgeable in CRM systems
CRM applications experience
Knowledge of CRM support processes specific to the telecom industry
Advanced Microsoft Office toolkit (Excel, pptx)
Competency in SQL & Python is a plus

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

Resume/CV
Passport-size photograph
Highest Education Qualification
Copy of Civil ID/Passport

Contact Center Agent

About The Role

Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.

Your Responsibilities Will Include But Not Be Limited To

Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
Providing product and service information to customers.
Promote Zain’s products and services by understanding customer needs and interests and providing them with the right offers that match those.
Troubleshoot service equipment issues.
Adhere to, and fulfill, individual and team performance metrics.

What We Need From You

To be considered for the position, you will need to meet with all of the below requirements:

High School / 1 Year Diploma & Above.
0-3 years’ experience in a related field.

Skills

Excellent Communication Skills (Speaking and Listening).
Excellent Problem-Solving Skills.
High Drive for Achievement.
Strong Knowledge of MS Office.
Preferably Bilingual.
Ability to work under pressure.

Resume/CV
Passport-size photograph
Highest Education Qualification
Copy of Civil ID/Passport
Kuwait Nationality Certificate-Sahel

Treasury Team Leader/Manager

About The Role

The Treasury Manager is responsible for leading and overseeing treasury operations, cash management, bank reconciliation activities, fund transfers, supplier payments, foreign exchange transactions, and treasury reporting to ensure effective liquidity management, financial control, and operational efficiency.

The role ensures the accuracy and integrity of treasury activities through strong internal controls, timely execution of operational processes, effective bank relationship management, and comprehensive financial analysis. The Treasury Manager also leads treasury team members, drives process improvements, and supports strategic decision-making through treasury reporting, dashboards, and performance insights.

Responsibilities

Lead and oversee treasury operations, cash management activities, and bank reconciliation functions across the organization.
Supervise daily cash management activities, ensuring accurate recording of cash collections, deposits, remittances, and bank transactions.
Oversee monthly bank reconciliation activities for all bank accounts and ensure timely identification and resolution of discrepancies.
Review and approve corrective journal entries to maintain accuracy and integrity of financial records.
Manage fund transfers between banks and ensure timely preparation and execution of transfer instructions and supporting documentation.
Oversee foreign exchange transactions, including preparation of FX purchase requests, coordination with banks, and securing competitive exchange rates.
Manage supplier payments and online banking activities to ensure timely and accurate payment processing.
Verify cash collections received through security companies and ensure proper deposits prior to reconciliation activities.
Act as the primary point of contact with banks and financial institutions to ensure effective communication and resolution of treasury-related matters.
Monitor daily cash positions and support liquidity planning activities to ensure adequate funding requirements are maintained.
Support cash forecasting activities and provide visibility on short-term and long-term cash requirements.
Review treasury transactions and ensure compliance with treasury policies, financial controls, and delegated authorities.
Develop, monitor, and report treasury KPIs, dashboards, and operational performance indicators.
Prepare treasury reports, financial analysis, and management presentations highlighting key risks, issues, trends, and improvement opportunities.
Perform deep-dive financial analysis and provide actionable insights to support business and financial decision-making.
Identify treasury risks, operational control gaps, and process inefficiencies and implement corrective actions.
Ensure compliance with accounting standards, treasury procedures, financial governance requirements, and audit recommendations.
Collaborate with Finance, Accounting, Procurement, Internal Audit, and other stakeholders to resolve treasury-related issues and improve operational efficiency.
Lead treasury process automation, system enhancements, and continuous improvement initiatives.
Coach, mentor, and support treasury team members while fostering a culture of accountability, collaboration, and high performance.
Monitor team workload, performance, and achievement of treasury operational objectives.
Support internal and external audits by ensuring availability and accuracy of treasury records and supporting documentation.
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including systemdeficiencies),takeadvantageofOH&SopportunitiesandaddressesOH&Smanagementsystem nonconformities associated with its activities

What We Need From You

Skills

Strong leadership and team management capabilities.
Ability to communicate, present, and influence stakeholders at all levels of the organization.
Strong expertise in cash management, bank reconciliation, treasury operations, and financial controls.
Strong understanding of financial accounting, treasury governance, and reporting practices.
Advanced analytical and financial modeling capabilities.
Ability to perform deep-dive financial analysis and generate actionable business insights.
Experience designing and managing KPIs, dashboards, and treasury performance reports.
Strong understanding of financial data and ability to extract meaningful insights from large datasets.
Strong problem-solving skills and ability to identify, assess, and mitigate financial risks.
Experience working independently and across cross-functional teams.
Ability to translate business requirements into analytical frameworks and reporting solutions.
Advanced proficiency in Microsoft Excel, PowerPoint, Word, and financial reporting tools.
Strong communication, presentation, and stakeholder management skills.
Continuous improvement mindset with focus on operational excellence and automation initiatives.
High attention to detail, accuracy, ownership, and accountability.
Ability to manage multiple priorities and work effectively under tight deadlines.

Education Level & Major: Bachelor’s Degree required, Finance, Accounting, Business Administration, Economics, or related field

Years Of Experience: 7+ Years

Resume/CV
Passport-size photograph
Education Qualification
Copy of Civil ID/Passport
Kuwait Nationality Certificate-Sahel

Commercial Procurement Account Manager

About The RoleThe
Commercial Procurement Account Manager/Sr.is responsible for purchasing
all company’s commercial requirements and handling communications with
suppliers and internal requests.Responsibilities

Handle end-to-end procurement activities (Sourcing, RFQs, tenders, evaluations, stock management)Risk assessment, supplier market research and proactive demand managementSupport commercial procurement across various categoriesCommunicate and coordinate with internal departments and vendorsAnalyze procurement data and identify cost-saving opportunitiesPrepare reports, summaries, and updates on procurement KPIsReview and evaluate contracts and vendor offersExecute procurement decisions while ensuring alignment with policiesEnsure timely processing and follow-up on procurement requestsPerform
all the above-mentioned roles and responsibilities in compliance to the
Information Security Management System (ISMS) policies and report any
information/physical security breaches or incidents to the
supervisor/manager immediately.Be aware of, and adhere to, all
environmental requirements as set by the statutory bodies in Kuwait, or
by the published policies of Zain Group/Kuwait.Zain abides by
fulfilling the occupational health and safety certificate requirements
that establishes and maintains an OH&S management system that
eliminate hazards and minimizes OH&S risks (including system
deficiencies), take advantage of OH&S opportunities and addresses
OH&S management system nonconformities associated with its
activities

What We Need From YouSkills

Strong knowledge of procurement and sourcing processesCIPS certification or relevant procurement and supply chain experience PreferredAdvanced Excel skills (e.g., pivot tables, VLOOKUP, dashboards)Data analysis and reporting using Excel or Power BIStrong negotiation skillsContract review and evaluation knowledgeERP system familiarityExcellent written and verbal communication skillsDetail-oriented with high accuracy in documentation

To be considered for the position, you will need to meet with all of the below requirements:

Bachelor’s Degree required: Preferred in Business administration or supply chain fields2-4 years’ experience in a related field.

About Application ProcessIf
you meet the criteria and you are enthusiastic about the role, we would
welcome your application. To complete the application you would need
the following document(s):

Resume/CVPassport-size photographHighest Education QualificationCopy of Civil ID/PassportKuwait Nationality Certificate-Sahel

Enterprise Products and Services

About The Role

The Enterprise Products and Services Analyst/Professional is responsible for supporting the Department Manager in driving product innovation for product and service offerings within the B2B Enterprise unit.

Responsibilities

Analyze and identify target segments and support the Enterprise Products and Services Team Leader in all matters related to product positioning, pricing, packaging and support the development of the B2B enterprise strategy in line with the organization’s long-term vision
Coordinate with relevant stakeholders including internal and external departments (Technical, Business Intelligence, Legal, Sales etc.) to help ensure successful and timely product launches
Conduct post launch analysis to verify the profitability of launched product and services, identify threats and opportunities, and provide recommendations accordingly
Benchmark international markets with regards to B2B products, services and customer requirements, derive learnings for Zain and report to management to support the generation of initiative ideas
Analyze industry mega trends to take advantage of opportunities and to bridge the gaps and monitor competitors’ actions and prepare/suggest a set of reactive plans for retaliation
Support the development and documentation of product architectural designs, concept papers, and lend support to product production throughout the pipeline (marcom, technical, sales agent trainings, etc.)
Support in the development of technical feasibility assessments and write high level technical requirements in coordination with technical, sales and legal teams
Record and report revenue streams generated by the Enterprise B2B base in comparison with monthly budgets through regular performance reports based on established KPIs
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including system deficiencies), take advantage of OH&S opportunities and addresses OH&S management system nonconformities associated with its activities

What We Need From You

Proven ability to build enduring professional relationships leading to outstanding performance
Ability to inspire and motivate stakeholders towards a common goal
Familiarity with business theory and methodology, especially customer value proposition, product (lifecycle) management, pricing and communication / channel management
Ability to adapt to new digital technologies and trends remaining at the forefront of innovation
Advanced Microsoft Office toolkit (Excel, pptx)
Excellent written and verbal communication skills
Excellent negotiation skills to express ideas and align stakeholders
Solid understanding of the telecommunications industry including the latest technological trends
Strong problem-solving skills and ability to identify and frame key issues
Ability to identify, assess and manage risks
Strong organization and project management skills

Education Level/Major

Bachelor’s Degree required in Business, marketing or a related field

Years of Experience: 2-4 years

Kuwait Nationality Certificate-Sahel

Resume/CV

Passport-size photograph

Highest Education Qualification

Copy of Civil ID/Passport

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