Emirates is one of the best-known international airlines operating from Dubai, with a network that connects travellers to destinations across six continents. Dubai serves as the airline’s central hub, allowing passengers to travel between major cities in different parts of the world. The airline has built its reputation through international connectivity, modern aircraft, customer-focused services, and a workforce representing many different nationalities.

The scale of Emirates operations makes the airline an important contributor to Dubai’s position as a global travel and business centre. Millions of passengers use the network for holidays, business trips, family visits, and international connections. Air travel also supports tourism and commercial activity by making the United Arab Emirates more accessible to visitors, companies, and international organisations.

A major focus of the business is the passenger experience. Emirates operates a modern fleet designed for domestic and long-haul international routes, with services developed around comfort, convenience, and reliability. Passengers can use Dubai as a connecting point when travelling between Europe, Asia, Africa, the Americas, and other regions. The extensive route network gives travellers access to numerous cities through a single international hub.

Business development remains an ongoing priority. Changes in travel demand, emerging markets, customer expectations, and developments in aviation technology influence the airline’s plans. New destinations, commercial partnerships, onboard products, and digital services are introduced as the aviation industry continues to evolve. These developments help the airline remain competitive in a market where service quality and operational performance are important.

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Environmental responsibility has become increasingly significant for the aviation industry. Emirates has developed sustainability programmes focused on areas such as fuel efficiency, operational improvements, waste management, conservation, and responsible resource use. Better aircraft technology can contribute to improved fuel performance, while efficient flight and ground operations can help limit unnecessary consumption.

Fleet planning is closely connected with environmental performance. Newer aircraft incorporate technological improvements that can support lower fuel use and greater operational efficiency compared with older models. Investment in aircraft and operational practices therefore forms part of the wider effort to balance business expansion with environmental considerations.

Conservation is another area associated with Emirates’ sustainability activities. Aviation and tourism are connected to many natural environments around the world, making protection of biodiversity an important consideration. Conservation programmes can support ecosystems and wildlife while encouraging greater awareness of environmental issues among travellers and the wider community.

Employees are central to the airline’s day-to-day activities. Emirates has a multicultural workforce working in areas such as cabin services, flight operations, aircraft engineering, airport operations, customer service, sales, technology, finance, and administration. Employees from different cultural backgrounds contribute to the international character of the organisation and help serve passengers from a wide range of countries.

Strong leadership has also influenced the growth of Emirates Group. The executive management team oversees major business decisions and works on long-term development, operational performance, innovation, and market expansion. Leadership within a large international airline requires attention to changing passenger needs, economic conditions, technological progress, safety requirements, and developments within the global aviation sector.

Innovation continues to influence the airline’s products and services. Digital tools, improvements in the passenger journey, aircraft technology, and new onboard offerings are examples of areas where aviation companies continue to invest. Keeping pace with technological change can improve convenience for passengers while supporting more efficient business operations.

Emirates also communicates regularly about developments within the organisation. Company announcements may include new routes, partnerships, aircraft arrivals, service improvements, business achievements, and other important milestones. News and media content allow passengers and the public to follow changes taking place across the airline.

Video and visual material provide another perspective on the Emirates experience. Footage of aircraft, destinations, special events, airport activities, and notable occasions helps present the scale of the airline’s international operations.

Overall, Emirates extends beyond the role of transporting passengers from one destination to another. Its activities involve international connectivity, tourism, business travel, customer service, employment, technological development, and sustainability. Operating from Dubai with a global network, the airline remains an important part of the city’s international identity and its continuing growth as a major centre for aviation, tourism, and commerce.

Open Positions & Qualifications

Customer Service Roles

Job Purpose

The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world’s biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.

If you’re seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.

We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.

During the hiring process, you can expect:

Step 1 – Apply

Submit your application and we’ll then send you an email to confirm that we’ve received your application.

Step 2 – Review

Our Recruitment Team will review your application.

Step 3 – Video Interview and Assessment

If you’re shortlisted for the role, we’ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.

Step 4 – Offer

 If successful, we’ll send you an offer of employment which will include the benefits package for your role.

We have outlined below the specific job details for each of our roles:

I. Customer-facing Roles:

Airport / Customer Service Agent (Emirates and Dnata) 

As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.

From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.

In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.

Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.

Marhaba Service Agent

As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services. You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support. This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba’s services, airport operations, and customer experience functions.

II. Contact Centre Role:

Customer Sales and Service Consultant

As a Contact Centre Customer Sales and Service Consultant, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers’ journey. Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy. In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services. Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.

Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.

Qualification

To be considered for Customer Service roles, you must meet the following requirements:

• Fluency in both spoken and written English
• Fluency in any other language is a plus
• A levels/High School certificate
• Excellent interpersonal and customer service skills
• Willing to work in a shift environment
• PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
• Willing to wear uniform (Front-line customer facing roles)            

In addition to the above, the job specific requirements for the Contact Centre role are:

• Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
• Customer and sales focus on providing excellent service and closing any sales opportunity.
• The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.

Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Customer Sales and Service Consultant at the Contact Centre . You’ll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards. 

Salary & benefits

Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.

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