RAKBANK CAREER: APPLY NOW FOR THE LATEST VACANCIES

Established in 1976, RAKBANK has grown into one of the most respected financial institutions in the United Arab Emirates. Over the decades, the bank has built a strong reputation by delivering reliable banking services, innovative financial solutions, and customer-focused experiences. Through continuous development and adaptation to changing market needs, RAKBANK has become a preferred banking partner for individuals, entrepreneurs, and businesses across the country.The journey of RAKBANK reflects a commitment to excellence, integrity, and innovation. Since its foundation, the institution has consistently focused on creating banking solutions that simplify financial management while meeting the diverse requirements of customers. By combining traditional banking values with modern technology, the bank has successfully established itself as a leader in the UAE’s competitive financial sector.A key element behind the bank’s success is its dedication to the concept of “Simply Better” banking. This philosophy emphasizes convenience, accessibility, and efficiency in every service offered. Rather than creating complex processes, the bank prioritizes straightforward and practical solutions that make everyday banking easier. Customers benefit from services designed to save time, reduce effort, and provide greater control over financial activities.Transparency remains one of the fundamental principles guiding operations across all areas of the organization. Clear communication, ethical business practices, and responsible decision-making form the foundation of every customer interaction. Maintaining honesty and openness helps strengthen confidence among customers, stakeholders, and the wider community. This approach has contributed significantly to the bank’s long-standing reputation for trustworthiness and reliability.Accountability also plays a vital role in maintaining high standards of performance. Every service, product, and customer interaction is guided by a strong sense of responsibility. By ensuring that commitments are fulfilled and expectations are met, the bank continues to build meaningful and lasting relationships with customers. Such dedication to accountability supports sustainable growth and reinforces confidence in the institution’s capabilities.Customer satisfaction remains at the center of the bank’s operations. Every product and service is developed with the objective of addressing real customer needs. Whether providing personal banking solutions, business financing, wealth management services, or digital banking platforms, the focus remains on delivering value and convenience. Continuous efforts to understand customer expectations enable the bank to enhance services and maintain relevance in a rapidly evolving financial environment.Technology has become an essential component of modern banking, and RAKBANK has embraced digital transformation to improve customer experiences. Advanced online and mobile banking platforms allow customers to manage accounts, transfer funds, make payments, and access financial information from virtually anywhere. These digital capabilities provide flexibility and convenience while maintaining the highest standards of security and reliability.Security remains a top priority in all banking operations. Advanced protection measures are implemented to safeguard customer information, financial transactions, and digital platforms. Continuous monitoring, risk management strategies, and compliance with industry standards help create a secure banking environment. Such efforts ensure that customers can conduct financial activities with confidence and peace of mind.Compliance with regulatory requirements is another important aspect of the bank’s operational framework. Adherence to local and international banking regulations helps maintain integrity, stability, and accountability. Strong governance structures and internal controls support responsible business practices while ensuring alignment with industry standards and legal obligations. This commitment to compliance contributes to the overall strength and credibility of the institution.Accessibility is a defining characteristic of the bank’s service model. Through an extensive network of branches, ATMs, and digital channels, customers can access banking services conveniently and efficiently. The integration of multiple service channels enables individuals and businesses to choose the banking experience that best suits their needs. This focus on accessibility helps ensure that financial services remain available to a broad range of customers throughout the UAE.Sustainability has also become an important consideration in the bank’s long-term strategy. Responsible business practices, environmental awareness, and community engagement initiatives demonstrate a commitment to creating positive social impact. By supporting sustainable development and encouraging responsible financial practices, the institution contributes to broader economic and social progress within the region.Innovation continues to drive the development of new products and services. Changing customer expectations and emerging technologies create opportunities for continuous improvement. By investing in modern banking solutions and exploring innovative approaches, the bank remains well-positioned to address future challenges and opportunities. This forward-thinking mindset supports ongoing growth and strengthens competitiveness within the financial sector.The institution’s culture is deeply rooted in service excellence. Employees are encouraged to uphold high professional standards while delivering personalized support and guidance. A customer-centric approach influences every aspect of operations, ensuring that customer needs remain a priority. Through dedication, expertise, and professionalism, the workforce contributes significantly to the bank’s success and reputation.Over the years, numerous awards and recognitions have highlighted achievements in customer service, product innovation, digital transformation, and corporate responsibility. These accomplishments reflect the consistent effort invested in maintaining high standards and delivering exceptional value. Industry recognition serves as evidence of the bank’s ability to adapt, innovate, and exceed expectations in an increasingly competitive marketplace.

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Today, RAKBANK stands as a symbol of trust, stability, and progress within the UAE banking industry. A strong foundation built on integrity, accountability, innovation, and customer focus continues to support future growth and success. By delivering accessible, secure, and efficient banking solutions, the bank remains dedicated to enhancing financial experiences for individuals and businesses alike.With decades of experience, a customer-first philosophy, and a commitment to continuous improvement, RAKBANK continues to shape the future of banking in the United Arab Emirates. Through innovative services, responsible practices, and unwavering dedication to excellence, the institution remains a trusted financial partner for generations of customers.

Open Positions & Qualifications

1. Senior Vice President & Head of Digital Channels – Business Banking

About the Role

The SVP – Head of Digital Channels will lead the strategic management and optimization of all Business Banking digital channels, including web, mobile, and API platforms. This role is accountable for channel performance, operational resilience, and customer experience, serving as the senior point of ownership for digital channel stability and evolution.

You will champion Voice of Customer initiatives, drive data‑led decision‑making, and partner closely with technology, operations, and compliance teams to continuously enhance digital reliability, scalability, and customer journeys. This is a pivotal leadership role shaping high‑impact digital experiences aligned with RAKBANK’s strategic ambitions.

What You’ll Be Doing:

Channel Strategy & Governance

• Define and execute the vision, strategy, and roadmap for Business Banking digital channels (web, mobile, APIs).
• Establish governance frameworks for channel performance, uptime, resilience, and customer experience metrics.
• Ensure alignment with bank policies, risk appetite, and regulatory requirements.

Data, Insights & Analytics

• Implement robust frameworks to track channel usage, metadata, and customer behavior.
• Monitor KPIs for adoption, engagement, transaction success, and reliability.
• Translate insights into actionable improvements and strategic priorities.

Operational Resilience & Incident Management

• Act as the senior point of contact for major channel incidents, outages, and service disruptions.
• Oversee incident escalation, resolution, and post‑incident reviews.
• Lead proactive stakeholder communication during disruptions to ensure transparency and confidence.

Voice of Customer & Experience Excellence

• Lead initiatives to capture, analyze, and act on customer feedback across digital channels.
• Embed customer insights into technology backlogs and product roadmaps.
• Drive continuous improvement of end‑to‑end digital journeys.

Collaboration & Delivery

• Partner with technology squads, operations, risk, and compliance teams to deliver enhancements at pace.
• Drive backlog prioritization based on customer impact, strategic value, and operational risk.
• Balance speed‑to‑market with control, resilience, and compliance.

Innovation & Continuous Improvement

• Explore and leverage emerging technologies including AI, automation, cloud, and API ecosystems.
• Foster a culture of agility, experimentation, data‑driven decision‑making, and customer‑centricity.
• Influence senior stakeholders and manage competing priorities across complex initiatives.

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What We’re Looking For:

Education

• Bachelor’s degree required; Master’s degree preferred.

Experience

• 15+ years of experience in digital banking or financial services.
• Minimum 5 years in senior leadership roles managing digital channels or large‑scale transformation programs.
• Proven track record in channel management, customer experience transformation, and incident management.
• Strong understanding of analytics frameworks, digital platforms, and enterprise technologies.

Technical & Functional Expertise

• Agile methodologies (Scrum, SAFe, Kanban).
• Product lifecycle management and backlog prioritization tools (Jira, Azure DevOps, Confluence).
• Customer journey mapping and UX collaboration.
• Data analytics and reporting (Google Analytics, Power BI, Tableau).
• API and integration concepts.
• Regulatory awareness (e.g., AML, FATCA, MiFID II).

Leadership & Soft Skills

• Strategic thinker with strong execution capability.
• Exceptional stakeholder management and influencing skills.
• High resilience with the ability to lead through complexity and change.
• Customer‑first mindset with a passion for innovation.

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What’s In It For You:

• Competitive, performance‑linked compensation.
• Medical coverage for you and your family.
• Comprehensive life insurance.
• Inclusive and diverse workplace culture.
• Career development and fast‑track growth opportunities.
• Mentorship from industry leaders.

2. Vice President & Cards Portfolio Growth Manager

What You’ll Be Doing:

Portfolio Growth & Engagement Strategy

• Define and execute lifecycle strategies across activation, engagement, retention, and reactivation.
• Drive spend campaigns, gamification initiatives, and cross-sell strategies using data-driven insights.
• Optimize payment plans (EPP), limit management (CLI/CLD), and rewards programs.
• Analyze customer behavior, market trends, and competition to unlock new growth opportunities.

Financial Performance & Profitability

• Own key growth metrics including transaction volumes, revolving balances, and portfolio profitability.
• Monitor campaign ROI, customer lifetime value, and revenue contribution.
• Optimize spend allocation across segments through close collaboration with analytics and finance.
• Strengthen merchant partnerships to drive incremental value and revenue.

Customer Lifecycle & Experience

• Ensure seamless engagement across the full customer lifecycle—from onboarding to retention.
• Enhance customer experience through personalized campaigns, rewards, and loyalty programs.
• Leverage customer feedback and insights to improve engagement strategies and satisfaction.
• Address customer pain points to drive retention and long-term value.

Digital Enablement & Innovation

• Partner with digital teams to embed gamification, analytics, and interactive experiences into journeys.
• Drive continuous improvement in campaign targeting, measurement, and channel optimization.
• Support system enhancements and digital migration of customer servicing journeys.

Stakeholder Management & Leadership

• Collaborate with cross-functional teams including Marketing, Risk, Credit, Technology, and Operations.
• Influence senior stakeholders and contribute to strategic decisions across the Cards business.
• Build and lead a high-performing Growth & Engagement team within a matrix environment.

Governance, Risk & Compliance

• Ensure adherence to regulatory requirements including Central Bank guidelines, KYC/AML, and data privacy.
• Maintain strong controls, audit readiness, and risk mitigation across campaigns and partnerships.
• Manage fraud, operational, and compliance risks associated with portfolio activities.

What We’re Looking For:

Education:
Bachelor’s degree required, with preference for candidates holding an MBA or equivalent postgraduate qualification.

Experience:

• 12+ years of experience in cards portfolio management within retail banking.
• Minimum 5 years’ experience within the UAE market.

Industry Exposure:

• Strong expertise in cards portfolio strategy, lifecycle management, and customer engagement.
• Deep understanding of retail banking, digital channels, and loyalty/rewards ecosystems.

What’s In It For You:

• Competitive, performance-linked compensation.
• Medical coverage for you and your family.
• Comprehensive life insurance.
• Opportunity to drive growth across a high-impact cards portfolio.
• Exposure to data-driven, digital-first transformation initiatives.
• Collaborative, performance-driven culture focused on innovation and results.

Skills:

• Commercial Acumen: Strong understanding of portfolio profitability, pricing, and growth levers.
• Analytical Capability: Expertise in customer analytics, segmentation, and campaign optimization.
• Customer Focus: Deep understanding of lifecycle management and engagement strategies.
• Digital & Innovation: Experience with digital marketing, gamification, and platform integration.
• Leadership & Influence: Proven ability to lead cross-functional teams and influence senior stakeholders.

3. Architect-AI Platform

What you will Do:

We are seeking a hands-on Generative AI Architect / LLM Solutions Architect to design, develop, and productionize advanced AI solutions for the banking sector in the UAE. The ideal candidate excels with Azure OpenAI, multi-cloud platforms, and modern frameworks for Retrieval-Augmented Generation (RAG), conversational banking applications, and agentic AI systems—all within a regulated financial environment.

AI Application Development:

• Design, build, and productionize RAG and conversational banking applications.
• Handle sensitive financial data with strong security, privacy, and compliance controls.
• Write high-quality, production-grade Python code (testing, CI/CD, observability).

LLM Deployment and Operations:

• Deploy, scale, and optimize LLMs across Azure OpenAI, AWS, and hybrid setups.
• Implement guardrails (safety filters, policy enforcement, red-team testing) and monitor for drift, abuse, and reliability.
• Troubleshoot performance issues and drive continuous reliability improvements.

Frameworks and Agentic Systems:

• Build with LangChain and LangGraph (including bot/workflow orchestration).
• Develop agentic applications using frameworks such as CrewAI.
• Explore and implement agent-to-agent protocols and emerging standards.
• Create evaluation frameworks (offline/online evals, human-in-the-loop, safety/quality metrics).
• Iterate on prompts, RAG pipelines, and guardrails based on evaluation outcomes and user feedback.

Multiple-Cloud and Platform Integration:

• Leverage AWS Bedrock, SageMaker, and related services for training, inference, and MLOps.
• Integrate with enterprise data sources, vector stores, and secure API ecosystems.

 What You Will Bring:

• 5+ years hands-on experience in Generative AI and AI/ML.
• 10 years plus experience in Architecture preferably in the banking industry.
• Strong Python development skills and production engineering best practices.
• Proven experience productionizing RAG and conversational banking applications.
• Expertise in Azure OpenAI and LLM deployments (guardrails, monitoring, compliance).
• Proficiency with AWS AI/ML platforms, including Bedrock and SageMaker.
• Deep experience with LangChain and LangGraph; demonstrated bot/workflow development.
• Experience with agentic frameworks (e.g., CrewAI) and building agentic applications.
• Demonstrated capability in evaluations for generative AI (quality, safety, business KPIs) and iterative improvement.
• Familiarity with regulated environments in banking/financial services (security, privacy, auditability).
• Experience with MCP servers and MCP server security.
• Familiarity with agent-to-agent protocols and other upcoming generative AI standards.
• Understanding of UAE Central Bank guidelines, data privacy obligations, and enterprise risk frameworks.
• Strong knowledge of observability (logging, tracing, metrics) and scaling AI systems.
• Comfortable collaborating with security, compliance, data, and product teams.

Preferred Certifications:

• Microsoft Certified: Azure AI Engineer Associate.
• AWS Certified Machine Learning – Specialty.
• Google Cloud Professional Machine Learning Engineer (optional).
• Relevant banking/fintech certifications (added advantage).

What’s In It For You:

• Pay for performance culture (Competitive and performance-linked compensation)
• Provision of medical care plan for your family and you
• Comprehensive Life insurance plan
• Diverse workforce and inclusive culture
• Career development and growth opportunities by design
• Work with the best minds in the field
• Get opportunities to bring your whole-self to the organization and perform to your best

Be part of RAKBANK’s future! Step into a role where your leadership, and strategic insights will directly shape the future of the bank. If you’re ready to elevate your career with us, apply now!

4. Relationship Manager – Select segment

What You’ll Be Doing:

1. Portfolio Management & Client Relationship

Manage an assigned portfolio of Business Banking liability clients, acting as the primary point of contact for all banking needs.
Develop strong, long-term client relationships by understanding client business models, cash flows, and financial requirements
Ensure regular portfolio reviews, proactive client engagement, and timely resolution of client queries and issues.

2. Book Growth & New Business Acquisition

Achieve assigned targets for CASA balances, term deposits, and NTB acquisition in line with the Bank’s business strategy.
Identify and onboard new quality relationships within the approved target segments and risk appetite.
Drive wallet-share enhancement through systematic balance build-up and retention initiatives.

3. Cross-Sell & Revenue Generation

Identify and execute cross-sell opportunities across:
Cash Management Services (CMS)
FX and Treasury products
Trade Finance solutions
Digital Banking and value-added packages
Work closely with internal product, treasury, and operations teams to deliver tailored solutions to clients.

4. Risk Management & Compliance

Ensure full adherence to CBUAE regulations, internal policies, AML/KYC standards, and compliance requirements.
Conduct periodic KYC reviews, remediation follow-ups, and ensure portfolio hygiene at all times.
Identify early warning signals and proactively manage credit, operational, and conduct risks within the portfolio.
Ensure all account activities, limit requests, pricing approvals, and documentation are audit- and policy-compliant.

5. Operational Oversight

Coordinate with Customer Fulfilment, Operations, Compliance, Treasury, and Digital teams to ensure seamless execution of client requests.
Ensure timely completion of account opening, profile amendments, digital banking setups, and service requests through IBPS and other systems.
Maintain accurate MIS, portfolio tracking, and reporting as required by management.
Key Performance Indicators (KPIs)
CASA and Term Deposit book growth
NTB acquisition and portfolio profitability
Cross-sell penetration and fee income
Portfolio compliance and audit outcomes
Client satisfaction and retention

What We’re Looking For:

Graduate degree in Business, Finance, or related discipline

5–8 years of experience in Business Banking / Commercial Banking (Liabilities preferred)
Proven track record in portfolio management, book growth, and cross-sell

Strong knowledge of Business Banking liability products and Treasury basics
Sound understanding of AML, KYC, and regulatory frameworks
Excellent relationship management and negotiation skills
Strong analytical and risk assessment capability
High level of professionalism, integrity, and attention to detail

5. Associate Vice President – Client Support Lead, Wholesale Banking Technology

Job Description

The Wholesale Banking Technology Client Support Lead is a senior, client-facing techno-functional role responsible for enabling and supporting corporate customers in their technical integration and ongoing interaction with the bank’s Wholesale Banking platforms. This is a greenfield leadership role, accountable for building and scaling a dedicated IT client support function for corporate banking. The role operates at the intersection of technology, transaction banking, and client engagement, acting as the primary interface between corporate clients and internal technology teams. The successful candidate will combine hands-on technical expertise (H2H, integrations, banking systems), strong client engagement and relationship ownership, leadership capability to build and manage a high-performing team, and strong business literacy in corporate treasury and transaction banking operations.

What You Will Do:

Build & Lead the IT Client Support Function 

• Establish the Wholesale Banking IT Client Support unit from the ground up 
• Define operating model, team structure, roles, SLAs, and engagement processes 
• Recruit, develop, and lead a small, high-performing team; set clear performance expectations and drive accountability 
• Implement performance tracking, reporting, and continuous improvement mechanisms 
• Build a scalable model to support growth in the corporate client base 

Own Technical Relationship with Priority Clients 

• Act as the primary technical point of contact for priority corporate clients 
• Build strong, trusted relationships with client IT and treasury teams 
• Lead client-facing discussions on integration design, onboarding, and issue resolution 
• Engage confidently with UAE/GCC corporates (including large enterprises and government-related entities) with cultural awareness 
• Represent technology during client engagements, escalations, and critical incidents 
• Provide guidance aligned with corporate treasury needs (cash visibility, working capital, payment automation)

Lead Client Onboarding & Integration 

• Drive end-to-end technical onboarding for corporate banking solutions 
• Design and implement client connectivity models (H2H, API, file-based, SWIFT where relevant) 
• Validate file formats, processing flows, and integration logic 
• Oversee UAT, certification, and go-live readiness 
• Ensure smooth transition from onboarding to steady-state support 

H2H & Integration Domain Leadership Classification: 

Act as domain authority for corporate banking integrations across H2H-enabled product areas, including: 

• Payments and collections 
• Statements and reporting 
• Liquidity and cash management 
• Trade and supply chain finance 
• FX and treasury operations 
• Cards, loans, cheques, and virtual accounts 
• Understand end-to-end data flows, file exchange patterns, and banking message standards (SWIFT MT, ISO 20022, BAI2) 
• Oversee secure connectivity frameworks (SFTP, encryption, VPN, certificates) ensuring compliance with bank standards 
• Guide clients and internal teams on integration design, structures, and best practices 

Drive Issue Resolution & Operational Excellence 

• Own end-to-end resolution of client-impacting issues; act as final escalation point 
• Diagnose problems across multiple platforms (channels, payments, core banking, cards, treasury) 
• Challenge and push internal teams to ensure timely and high-quality resolution of issues impacting clients 
• Maintain strict SLA discipline for priority clients; identify recurring issues and drive permanent fixes 6. Act as Cross-Platform Orchestrator 
• Manage dependencies across multiple technology domains and platforms 
• Understand full transaction lifecycle across channels, middleware, and core systems 
• Drive resolution of critical incidents with clear client communication 
• Ensure seamless coordination between business, technology, and operations teams

Continuous Improvement & Client Experience 

• Improve onboarding processes, standardization, and documentation 
• Develop reusable integration kits, templates, and support playbooks 
• Enhance client experience through simplification and proactive support 
• Contribute to product and platform improvements based on client feedback

What We are Looking for:

• Bachelor’s degree in a relevant field and 15+ years of experience in banking technology, preferably in transaction/wholesale banking
• Proven experience in client onboarding and H2H integrations, and corporate banking products (payments, liquidity, trade, FX, etc.) 
• Strong track record in client-facing roles managing corporate relationships 
• Experience building or scaling a new function or team (greenfield preferred) 
• Strong understanding of banking message formats (SWIFT MT, ISO 20022/CAMT, BAI2), file-based integrations, APIs, middleware, and secure connectivity models (SFTP/PGP/VPN/certificates) 
• Knowledge of UAE payment systems and regulatory environment (WPS, UAEFTS, IPP, CBUAE requirements) 
• Experience across multiple banking platforms (core, payments, cards, treasury) Classification. 
• Strong understanding of corporate treasury operations (cash management, working capital, payment cycles) 
• Arabic language skills preferred; cultural fluency engaging UAE/GCC corporate clients 
• Strong techno-functional expertise in transaction banking and corporate integrations 
• Trusted-advisor mindset with excellent client engagement and communication 
• Hands-on problem solver across complex multi-system environments 
• Proven ability to build, lead, and hold teams accountable 
• Strong ownership mindset with relentless execution focus 
• Confident and assertive; willing to challenge internal teams to deliver for clients 
• Ability to influence and coordinate across multiple stakeholders

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