Dubai National Air Travel Agency (dnata) is one of the world’s leading air services providers, with a history dating back to 1959. Established to deliver ground handling services at the newly opened Dubai International Airport, dnata began operations with a small team of just five employees. From these early beginnings, the organisation grew steadily, playing an important role in supporting Dubai’s aviation ambitions by building reliable systems, developing skilled manpower, and maintaining high standards of operational excellence. This strong foundation enabled dnata to scale alongside the rapid growth of the airport and the region’s expanding global connectivity. A major milestone in dnata’s development was achieved in 1973 with the formation of a specialist cargo division. This marked the first significant expansion beyond core ground handling services. The introduction of dedicated cargo operations strengthened Dubai’s position as an emerging logistics and trade hub and led to a 50% increase in cargo volumes. In the decades that followed, dnata continued to diversify its services, investing in infrastructure, technology, and people to support growing passenger numbers, complex cargo requirements, and an expanding network of airline partners.

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Today, dnata operates as a global air services provider with a presence across the Middle East, Europe, Asia, Australia, and the Americas. The organisation delivers a broad range of services, including ground handling, cargo, inflight catering and hospitality, retail, and travel services. Ground handling remains a core area of expertise, covering aircraft handling, passenger services, ramp operations, load control, and flight operations, all delivered with a strong focus on safety, efficiency, and regulatory compliance . The cargo division has evolved into one of the most advanced air cargo operations in the industry, offering cargo handling, warehousing, logistics, and freight forwarding services through modern facilities and specialised teams. dnata has also built a strong presence in inflight catering, delivering millions of meals annually, while its travel services division provides tour operations, travel management, and destination services, creating a diversified and resilient business model.

People remain central to dnata’s success. From its original five-member team to a workforce of tens of thousands, the organisation has consistently invested in training, professional development, and career progression. Employees represent a wide range of nationalities and backgrounds, contributing to a diverse and inclusive workplace culture that values safety, professionalism, teamwork, and continuous improvement. Ongoing investment in innovation, automation, digital systems, and sustainable solutions supports high service quality and compliance with international aviation standards. As part of the dnata Group, dnata Taxi operates as a trusted taxi and transport service provider in Dubai, supporting the city’s mobility needs. Working in coordination with the Roads and Transport Authority (RTA), dnata Taxi follows strict regulatory and service quality standards. The fleet consists of modern, well-maintained vehicles equipped with safety features and digital navigation systems, offering street-hail taxis, airport transfers, and pre-booked services, with a strong presence at Dubai International Airport. Professional drivers receive structured training in road safety, customer service, and route knowledge, supported by advanced dispatch and GPS-based systems that enhance efficiency and reliability. With a strong focus on safety, service excellence, and continuous improvement, dnata Taxi continues to provide stable employment opportunities and reliable transportation services across Dubai.

Open Positions & Qualifications

Cargo Agent – DWC

Job Purpose

dnata is one of the world’s largest air and travel service providers ; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by you side for the entire travel experience.

As Cargo Agent you will have to perform all cargo handling related activities including documentation, customer service, acceptance, delivery, breakdown, build-up, equipment operation and transport to ensure smooth handling of cargo throughout Cargo Operations (Export and Import).

In this role you will: 

• Follows all relevant customer service and airlines specific policies, processes, standard operating procedures and instructions so that work is carried out in line with regulations and SLAs
• Follows day-to-day operations related to own job and be available on the assigned task in a timely manner
• Discusses safety concerns openly and reports them to the concerned Team Leader on shift
• Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
• Guides and assists the team of Loaders and Equipment Operators in cargo handling activities (build-up, breakdown, acceptance and delivery, documentation of cargo, courier and mail in line with the standards)
• Inspects and validates against relevant documentation and counts goods at every point of delivery, acceptance, breakdown and build-up to ensure that goods conform to relevant criteria and are dispatched in line with the standard work procedures
• Enters data manually or automatically in the cargo systems in a timely manner
• Coordinates with Government Authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail
• Handles and loads all special cargo (dangerous goods, live animals, valuable goods, etc.) in line with IATA manuals
• Performs all related cargo handling activities and operates equipment as required (tow Trucks, forklifts, etc) for movement of loads.
• Loads and unloads cargo from ULDs / Aircrafts and Trucks as appropriate in a timely manner.

Qualification

To be considered for the role, you must meet the below requirements: 

• Hold a High School Certificate (12 years of schooling) or Diploma in a related manner
• Have 2-4 years experience in Logistics and Cargo
• Proficient IT and Computer Literacy
• Good Communication in English both written and spoken

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story – if you want to join us, visit dnata.com/careers to apply.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section. 

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