Established in 2010, National Ambulance has become one of the UAE’s trusted providers of emergency medical services, delivering high-quality pre-hospital care across the country. Operating under the Federal Authority for Ambulance and Civil Defence, the organisation is dedicated to strengthening the nation’s healthcare system by providing rapid, reliable, and professional emergency medical support. Every aspect of its operations is guided by internationally recognised clinical standards, advanced medical practices, and a commitment to improving patient outcomes. By embracing innovation, evidence-based healthcare, and continuous service development, National Ambulance supports both government institutions and private organisations while remaining focused on protecting lives and serving communities.
An advanced network of Ambulance Communications Centres, supported by a modern fleet of fully equipped emergency vehicles, enables fast and coordinated responses across the UAE. Residents in the Northern Emirates can access emergency ambulance assistance through the dedicated 998 emergency number, ensuring timely medical intervention whenever urgent care is required. As an integral part of the country’s emergency response system, National Ambulance works in close coordination with government agencies, healthcare authorities, and emergency service organisations to deliver seamless medical assistance during everyday emergencies as well as large-scale incidents. The organisation also plays an important role in national emergency preparedness, collaborating with the National Emergency Crisis and Disasters Management Authority and other response partners during disasters, public emergencies, and mass casualty situations.
Emergency medical care is delivered through highly trained teams capable of providing a broad spectrum of pre-hospital services, ranging from essential life support to advanced critical care. Services are designed to meet the needs of various sectors and include emergency medical response, dedicated on-site healthcare support, medical coverage for sporting events, concerts, exhibitions, public gatherings, corporate functions, patient transfer services for non-emergency situations, and helicopter emergency medical services for cases requiring rapid transportation. Flexible service models allow organisations and institutions to choose customised medical solutions that meet their operational and event-specific requirements while maintaining the highest standards of patient care.
Professional education and continuous learning form an essential part of National Ambulance’s commitment to healthcare excellence. Through its internationally recognised Training Centre, a wide range of accredited educational programmes is delivered to members of the public, healthcare professionals, emergency medical personnel, and organisations seeking certified training. The centre maintains accreditation from globally respected institutions, including the American Heart Association (AHA), the National Association of Emergency Medical Technicians (NAEMT), the American Safety and Health Institute (ASHI), and the Australian Registry of Emergency Medical Technicians (AREMT). In addition, it functions as an authorised National Registry of Emergency Medical Technicians recertification site, supporting ongoing professional development and ensuring emergency medical personnel maintain the latest knowledge, skills, and clinical competencies required for modern pre-hospital care.
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Delivering safe, effective, and patient-centred healthcare remains the foundation of every service provided. Comprehensive clinical governance systems ensure that medical practices consistently align with local regulations, international healthcare guidelines, and continuously evolving quality standards. National Ambulance operates under the licensing and oversight of the Ministry of Health and Prevention, the Department of Health – Abu Dhabi, and the Dubai Health Authority, demonstrating full compliance with the UAE’s healthcare regulatory framework. The organisation’s commitment to operational excellence is further reflected through internationally recognised certifications, including ISO 9001 for quality management, ISO 14001 for environmental management, and ISO 45001 for occupational health and safety. Accreditation by Joint Commission International (JCI) further reinforces the dedication to delivering exceptional healthcare services, maintaining patient safety, and continuously improving clinical performance across every aspect of emergency medical operations.
Open Positions & Qualification
Emergency Medical Technician (EMT)
Department Operations
Employment Type Full-time
Job Description
Summary:
We are seeking Registered Healthcare Professionals with the ability to deliver basic life support in a pre-hospital setting.
Responsibilities include conducting direct assessments of illnesses and injuries, delivering basic care, and supporting Paramedics in emergency pre-hospital patient care. This includes providing assistance to the ill and injured before and during ambulance transfers, as well as communicating necessary information to receiving facilities.
The role also involves maintaining the operational readiness of ambulance units, medical equipment, and other tools to ensure seamless emergency medical services.
Qualifications and Experience:
- Internationally recognized certificate in Emergency Medical Services/Emergency Medical Technician (EMT)
- One-year work experience post-registration/certification
- Valid UAE license to practice, preferred
- Valid BLS, PHTLS or ITLS certification, preferred
- Valid UAE driving license, preferred
- Demonstrate effective communication and interpersonal skills
- Ability to communicate via telephone and radio equipment
- Ability to interpret written, oral and diagnostic instructions
- Ability to interview patients, family members, and bystanders
- Ability to think critically, use sound judgment in making decisions, and remain calm in stressful situations
- Should not be affected by loud noises and flashing lights
- Ability to function efficiently throughout an entire work shift without interruption.
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