dnata Cargo operates at the core of global aviation and logistics, delivering cargo, ground handling, travel, and catering services across an extensive international network. With operations spanning more than 130 airports in 34 countries, dnata plays a vital role in connecting markets, enabling trade, and supporting airline partners worldwide. The organization’s purpose centers on fulfilling customer commitments through operational excellence, safety leadership, and continuous innovation. A strong values-driven culture emphasizes safety, collaboration, performance, respect, and future-focused thinking, creating an environment where professionalism and ambition are actively supported.

As part of dnata Cargo’s operational leadership structure, the role of Terminal Services Controller carries significant responsibility in ensuring cargo terminal efficiency, compliance, and service quality across the UAE. This position focuses on planning, coordinating, and controlling terminal operations in line with established policies, regulatory frameworks, and operational manuals. Cost efficiency, safety assurance, and performance consistency remain central to all activities under this role.

The Terminal Services Controller oversees dnata Cargo’s Tracing and Emergency Control Centre (ECC) functions, ensuring contractual commitments and product priorities are met without compromising safety or service standards. Continuous business excellence is achieved through structured oversight, proactive planning, and alignment across cargo terminals, supporting a world-class experience for airline and logistics customers.

A core responsibility involves the continuous review and enhancement of operational standards, procedures, and special cargo products. Improvements are recommended based on operational data, regulatory changes, and performance outcomes. Clear communication of procedural updates ensures employees understand revised controls, while follow-up with relevant departments confirms that risk assessments, process updates, and manual revisions are implemented effectively.

Operational planning requires detailed forecasting and resource coordination. Cargo volumes, manpower, and equipment needs are planned across short- and medium-term horizons, ranging from 24 hours to one week. Accurate demand analysis supports efficient rostering, capacity planning, and full resource coverage across all UAE cargo terminals, contributing to optimized productivity and service reliability.

Financial oversight forms an integral part of the role. Terminal performance is monitored against approved budgets, with insights provided during budget preparation cycles to ensure resource and equipment requirements are accurately represented. Financial awareness supports informed decision-making and alignment between operational demand and cost control objectives.

Innovation and collaboration are essential to terminal efficiency. The role promotes cross-functional coordination with dnata cargo business units, leveraging technology to enhance engagement standards, mobility models, and terminal integration. Close collaboration with cargo leadership supports the development and implementation of manpower operating models aligned with long-term strategic objectives.

Manpower deployment, equipment utilization, and cargo system usage are reviewed regularly against operational plans and skill requirements. Adjustments are made to ensure appropriate expertise is available across shifts, maintaining consistency and resilience in terminal operations. Direct reporting staff are managed to deliver outputs within agreed timelines and performance standards.

Daily operational briefings are prepared to support execution teams, providing clear direction on priorities, resource allocation, and performance expectations. These briefings enable consistent communication and alignment across shifts, supporting smooth operational flow.

The Terminal Services Controller acts as the primary point of contact for special cargo products, including Dangerous Goods, pharmaceuticals, perishables, and live animals. Engagement with regulatory authorities such as GCAA, Dubai Airports, MOCCAE, Dubai Police, Customs, and Dubai Municipality ensures full compliance with national and international regulations. Alignment with IATA, ICAO, CEIV, ISO, and UAE regulatory frameworks is maintained across all handling activities.

Service excellence remains a priority across terminal services. Efficient handling of special cargo products is ensured through adherence to certified standards and regulatory requirements, reinforcing trust among airline partners and customers. Operational deviations are addressed promptly, with corrective actions communicated clearly to frontline teams.

Continuous improvement initiatives are driven through systematic evaluation of systems, processes, and cargo product management practices. Improvement programs are led across assigned areas to promote best-practice alignment and operational consistency between terminals. Unified processes are reinforced through close coordination with shift supervisors, service delivery managers, and compliance teams.

Policy changes, system enhancements, and procedural updates are communicated effectively to ensure operational understanding and compliance. Ongoing training and development initiatives are facilitated for reporting staff, supporting performance optimization, skill development, and long-term career progression.

Performance management responsibilities include formal and informal feedback, target tracking, and capability development. Operational results are reviewed against individual and departmental objectives, with disciplinary and capability processes managed in coordination with line management. Talent development is supported through structured training plans and career guidance.

Recruitment activities are conducted in collaboration with talent acquisition teams to ensure staffing levels align with departmental budgets and operational needs. The role also oversees the Traffic Management System, ensuring continuous improvement and alignment with dock management and appointment scheduling processes.

Safety leadership is fundamental to this position. Compliance with safety policies, environmental practices, and legislative requirements is enforced consistently. Desired safety behaviors are demonstrated through role modeling, ensuring teams possess the skills and confidence required to operate safely in a high-risk environment.

Detailed records of terminal performance, disruptions, deviations, root causes, and preventative actions are maintained to support accountability and continuous improvement. Representation at internal and external meetings may be required on behalf of senior management, ensuring stakeholder alignment and effective communication.

Strong working relationships are maintained with a wide range of stakeholders, including airport operations, customs, airside services, dispatch, load control, safety teams, security units, airline partners, and cargo agents. These relationships support coordinated operations and rapid issue resolution.

This position is classified as safety-sensitive and requires a high level of operational discipline.

Candidates must hold a degree along with certification in Air Cargo or Cargo Ground Handling, supported by six to eight years of experience in air cargo or logistics operations. A UAE driving license and valid airport equipment permits are required. Strong knowledge of cargo terminal operations, ramp services, baggage handling, passenger services, and operational IT systems is essential. Advanced supervisory, communication, writing, and safety awareness skills are mandatory, alongside proficient English language capability.

Based in Dubai, the role offers a tax-free salary and industry-specific travel benefits, including global flight and hotel discounts. Additional details regarding employee benefits, workplace culture, and lifestyle in Dubai are available through the Emirates Group careers platform.

APPLY NOW

Important Notice for Job Seekers

At Oceans Medias (www.oceansmedias.com), we are committed to providing genuine and verified job vacancy information to help candidates find the right opportunities. Please read the following points carefully:

1. Official Sources Only – All job vacancies posted on our website are collected and shared from official sources, employers, or publicly available announcements.
2. Totally Free Service – Our platform is completely free of charge. We do not ask for or accept any payments, fees, or charges from job seekers at any stage of the application process.
3. Not a Recruitment Agency – Oceans Medias is not a recruitment agency. We do not conduct interviews, shortlist candidates, or guarantee employment. Our role is only to share job information for awareness.
4. Direct Applications – Candidates are advised to apply directly with the respective employers mentioned in each job posting. Please follow the instructions provided in the vacancy details.
5. Be Aware of Fraudulent Activities – If anyone contacts you claiming to represent Oceans Medias and demands money for job placement, kindly note that it is fraudulent. We strongly advise you to ignore such requests and report them