dnata Cargo operates at the core of global aviation and logistics, delivering cargo, ground handling, travel, and catering services across an extensive international network. With operations spanning more than 130 airports in 34 countries, dnata plays a vital role in connecting markets, enabling trade, and supporting airline partners worldwide. The organization’s purpose centers on fulfilling customer commitments through operational excellence, safety leadership, and continuous innovation. A strong values-driven culture emphasizes safety, collaboration, performance, respect, and future-focused thinking, creating an environment where professionalism and ambition are actively supported.

As part of dnata Cargo’s operational leadership structure, the role of Terminal Services Controller carries significant responsibility in ensuring cargo terminal efficiency, compliance, and service quality across the UAE. This position focuses on planning, coordinating, and controlling terminal operations in line with established policies, regulatory frameworks, and operational manuals. Cost efficiency, safety assurance, and performance consistency remain central to all activities under this role.

Service Delivery Supervisor (Cargo) – DWC

Dubai, United Arab Emirates
Closing Date: 29 May 2026

Job Purpose

dnata is recognised as one of the world’s leading air and travel service providers, delivering ground handling, cargo, travel, catering, and retail services across more than 130 airports in over 34 countries worldwide. With a strong global presence and commitment to operational excellence, dnata supports every stage of the travel and cargo journey.

As a Service Delivery Supervisor (Cargo), you will play a key role in coordinating and supervising all below-wing cargo handling activities related to aircraft arrivals and departures. The position requires strong leadership skills to guide loading teams, ensure smooth ground support operations, and maintain full compliance with service level agreements, operational procedures, and safety regulations. You will also be responsible for conducting aircraft pushback operations while ensuring efficiency, accuracy, and safety at all times.

Key Responsibilities

In this role, you will be responsible for reviewing aircraft load plans, identifying special cargo requirements, and ensuring effective utilisation of available cargo space while meeting operational timelines and safety standards.

You will plan and communicate manpower and equipment requirements to operational teams to ensure aircraft loading activities are carried out efficiently and that payload capacity is maximised.

The role involves supervising cargo operations across multiple functional areas, including cargo build-up, break-down, documentation, courier handling, cargo acceptance, and cargo delivery, while ensuring productivity targets and operational standards are consistently achieved.

You will provide day-to-day leadership and operational guidance to staff members, assist in resolving operational challenges, and manage employee performance through coaching, counselling, and disciplinary procedures whenever necessary.

A major part of the role includes implementing departmental procedures, operational policies, and work instructions to maintain smooth and effective cargo operations across all shifts.

You will continuously monitor operational performance, equipment utilisation, and resource allocation while promoting a strong culture of workplace safety and regulatory compliance.

The position also requires ensuring full compliance with aviation and cargo industry regulations, including IATA, ISO, IOSA/ISAGO, GDP, and CEIV standards. You will oversee proper cargo acceptance, handling, storage, and delivery procedures to maintain service quality and operational integrity.

Additionally, you will review operational discrepancies, conduct audits, monitor cargo movement activities, and contribute to continuous improvement initiatives aimed at increasing productivity, reducing operational costs, and improving service efficiency.

Qualifications and Experience

To be considered for this position, candidates should possess either a bachelor’s degree with 4 to 6 years of relevant experience, or a diploma qualification with 6 to 8 years of experience in Air Cargo or Ground Handling operations.

Preferred Skills and Knowledge

Candidates with additional industry certifications and technical knowledge will have a strong advantage. Preferred qualifications include:

• Advanced understanding of Cargo Live Animal Regulations
• Dangerous Goods Acceptance certification
• Strong safety awareness and operational compliance knowledge
• Advanced cargo tariff knowledge
• Basic understanding of load control procedures
• Basic budgeting and cost control skills

Why Join dnata?

dnata’s ground operations help keep global aviation moving efficiently and safely. As one of the world’s largest air service providers, dnata operates in more than 80 countries, delivering expertise in cargo, ground handling, travel, and flight catering services.

The company continues to grow rapidly and is looking for motivated, creative, and talented individuals to join its global workforce of over 40,000 employees. This is an opportunity to become part of a dynamic and multicultural environment where your skills and contributions are valued.

If you are looking to build a rewarding career in aviation and cargo operations, dnata offers an excellent platform for professional growth and long-term success.

Salary and Benefits

Employees based in Dubai enjoy an attractive tax-free salary package along with a wide range of travel-related benefits exclusive to the aviation industry. Benefits include discounted flight tickets, hotel stays, and other travel privileges across various destinations worldwide.

Dubai also offers a modern and cosmopolitan lifestyle, making it an exciting destination to live and work while building an international career.

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