Why Join DHL

At DHL, people are the greatest asset. If you’re considering a career and wondering, “Is DHL a good place to work?”, here are some compelling reasons to choose DHL – from a commitment to innovation to diverse opportunities for growth and development.
A career in logistics, customer service, or technology at DHL means entering a supportive environment where ideas and effort truly count.
So why DHL? Because contributions matter. Every employee becomes part of a diverse and inclusive team shaping the future of logistics and making a positive impact.

Does DHL Offer Job Security?

DHL is recognized for strong job security and long-term stability. Many employees have built stable careers, with some staying for over 20 years.
Working at DHL means not only finding a secure job but also gaining reliable opportunities for growth and safe career paths. Joining a global leader offers the support and stability to build a future with confidence.

How Does DHL Support Career Growth?

Career growth at DHL comes with long-term opportunities. Training programs and mentorship options help create clear paths from entry-level roles to leadership positions. Many employees see DHL as the right place to turn a job into a lifelong career, thanks to development programs and international opportunities. For experienced professionals, targeted programs expand skills and open new career options. Growth continues even after gaining significant experience.

Why Does Work at DHL Make a Difference?

Every task at DHL connects directly to real people. With a customer-first culture, whether handling shipments, supporting clients, or managing supply chains, each role ensures that businesses run smoothly and people receive what they need.
During the pandemic, DHL delivered vaccines and essential goods worldwide. Working for a company with this mindset ensures that daily work matters and creates visible impact.

What Are DHL Job Benefits?

Employees thrive in a workplace where collaboration is key. Many share how strong team bonds and supportive colleagues create a motivating atmosphere. Each individual is valued—not just a number, but part of a community.

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Culture and Everyday Life at DHL

The culture and everyday life at DHL are defined and powered by two key things: people and shared values.
These values play a crucial role in the continued success of the business.
They also help make DHL an empowering and rewarding place to build a career, realize potential, develop new skills, and make an impact.
This is your future, delivered.

Delivering the Difference

Purpose and innovation are at the heart of the business.
The role is to help make a difference in somebody’s life – not just the lives of customers and colleagues, but also communities around the world.
That difference is delivered by changing the way work is done through the latest technology, digitalization, and sustainability.
Driving market success also means driving positive change.
Joining DHL means becoming part of that positive change.

Caring Culture

Care means everyone – in every team, at every level.
Creating a friendly work environment where an inclusive workforce with different skills, experiences, and viewpoints come together as one global team.
Care also means taking corporate social responsibility seriously and committing to diversity, equity, and belonging.
The same mindset is shared, unique contributions are celebrated, and mutual respect is central.

Growing Together

People make DHL what it is.
That’s why career development, where everyone can shine, matters.
A secure employment environment is provided – offering time, freedom, and a culture that encourages long-term growth through opportunities, professional training, and development programs in different areas of the business.

The goal is to help build a rewarding, lifelong career at DHL.

Open Positions & Qualifications

Sales Advisor – Abu Dhabi

Operations Coordinator

Employee Relations Manager

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Major Accounts Executive – Future Opportunity

JOB PURPOSETo acquire and develop the industries major clients through account management to ensure all targets are met and exceeded.

JOB RESPONSIBILITIES

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
• Manage and develop a specific group of customers with the objective of continuous positive growth across all products
• Manage, Maintain and improve the customer’s business profitability
• Identify, establish and manage multi tiered relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals
• Lead and manage customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions
• Develop business plan for each account including sales strategy, client organization chart, formal agreement, hospitality plan and Senior Management visits to uncover and close Cross Sell Opportunities
• Create a competitive advantage for the customer in his business and price for value on behalf of DHL.  Use a consultative approach to understand client’s industry and develop tailored solutions to meet their business needs
• Develop and keep current an appropriate country account strategy in line with country level business plans, to achieve profitable revenue growth
• Develop and manage the after sales strategy for each of the designated customers
• Develop strategies, service initiatives and contingency plans for the effective denial of competitor initiatives with customers to prevent split business and customer defection
• Functionally manage the development and delivery of services and solutions that provide consistency and re usability to enable account and non account customers to achieve corporate objectives and gain competitive advantage through providing solutions in their business
• Acquire business from within portfolio of target customers and any other prospects that require MAE account management
• Conduct formal quarterly reviews to include brick walling and discussions on service standards, pricing and product diversification
• Achieve agreed revenue and profit targets through closely monitoring yields across all products and selling complete solutions to the client base
• Monitor financial health of accounts and take steps to assure profitability through migrations and price increase.  
• Build executive relationships within the Account customers through involving Senior DHL Managers

REQUIREMENTS

• Demonstrated ability to use initiative/judgement to solve job related issues
• Good understanding of DHL Network
• A minimum of 3 years experience in a commercial environment
• A minimum of 2 years in the current role 
• Expert knowledge of the DHL Infrastructure, products and services
• Strong customer service orientation
• Ability to operate and functionally manage people in an informal matrix structure (Networking, persuasive and negotiation skills)
• Basic knowledge of the supply chain for a particular industry

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Employee Relations Manager

COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANYA company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.DHL UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for consecutive years since 2015.
Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through the

power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, 

please visit https://careers.dhl.com/global/en.JOB OVERVIEW

The Employee Relations (ER) Manager is responsible for leading and managing all employee relations matters across the UAE (1,250 employees), ensuring alignment with UAE Labor Law, organizational policies, and global frameworks including Code of Conduct, Human Rights, and DEIB commitments. 

The role acts as a trusted advisor to business leaders, driving fair, consistent, and legally compliant ER practices while fostering a positive, inclusive, and high-performance work environment. It plays a key role in mitigating legal and reputational risks, enhancing employee experience, and supporting nationalization (Emiratization) in line with Local Talent Program. 

MAIN RESPONSIBILITIES

Labor Law & Compliance 

• Monitor and interpret UAE Labor Law developments and regulatory changes 

• Assess business impact and provide actionable recommendations

• Ensure full compliance through policy updates, process alignment, and stakeholder communication

Employee Relations Case Management 

• Lead end-to-end management of ER cases including grievances, disciplinary actions, and investigations

• Ensure fair, unbiased, and timely resolution of complex and sensitive cases or cases linked to Human Rights categories 

• Maintain robust documentation for end-to-end process from case assignment to final decision with proper log of all steps including reporting, and case tracking standards in line with DHL Group guidelines 

Investigations & Governance

• Conduct or oversee workplace investigations in accordance with internal and legal requirements

• Ensure procedural fairness and consistency across all cases

Policy Development & Implementation

• Design, review, and implement ER policies and procedures aligned with UAE law and global standards

• Ensure consistency in application across business units

• Support change management initiatives from an ER perspective e.g (but not limited to) working terms and conditions, overtime, conflict of Interest declaration and related risk, data protection

• Manage queries linked to sickness and fit to work, extended leave request or remote work, working conditions working hours and overtime in line with local company policy

Business Partnering

• Act as a subject matter expert advising leadership on ER matters

• Build capability of managers to handle employee issues effectively

• Provide coaching on conflict resolution, performance management, and disciplinary processes

Employee Experience & Culture

• Foster a respectful, inclusive, and positive work environment

• Support diversity, equity, inclusion, and belonging (DEIB) programs

Performance Management Support

• Ensure alignment of performance management actions with legal and organizational frameworks

Audit & Risk Management

• Manage internal controls (e.g., CRISP) related to ER processes and Compliance related controls which fall within the HR Governance 

• Prepare for and support internal/external audits such as Global audits, Labor Inspections, Human Rights AuditYOUR PROFILE

• Bachelor’s or Master’s degree in Human Resources, Law, Psychology, or related field
• CIPD or SHRM-CP certification will be an advantage
• Min 5-7 years of progressive HR Generalist or HRBP experience in a large organization in the UAE, with at least 3 years managing Employee Relations. 
• Proven experience in handling complex ER cases, investigations, and grievance processes
• Arabic and English languages mandatory, Emirati nationality is an advantage
• Strong knowledge of the UAE Labor Law
• Strong conflict resolution, negotiation, and mediation skills
• Ability to manage confidential and sensitive information
• Proven experience in policy development and compliance
• Proven experience in managing ER cases in a multi-cultural environment
• Excellent communication and interpersonal skills 
• Ability to communicate with all levels in the organization, from frontline colleagues to Country/Regional Management
• Analytical and problem-solving abilities

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