No matter where business operations extend, how valuable or delicate the cargo may be, how tight the timeline is, or how unique the request might be, Emirates SkyCargo opens the door to a world of new possibilities. Designed to support global trade with speed, precision, and reliability, Emirates SkyCargo enables businesses to operate faster and more efficiently across international markets.

Strategically positioned at the crossroads of Europe, Africa, and Asia, Emirates SkyCargo provides access to more than one and a half billion customers within eight hours. With an extensive global network and operations supported by one of the world’s youngest wide-body fleets, seamless connectivity is delivered between people, businesses, and the products that matter most.

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The Emirates fleet, comprising more than 270 aircraft, is among the youngest in the global aviation industry. Operations currently span 155 destinations across 83 countries on six continents. Dedicated freighter services operate to over 40 destinations worldwide. Contributing approximately 14% to Emirates’ total transport revenue, Emirates SkyCargo transported 2.7 million tonnes of cargo during the 2018–2019 period, playing a vital role in facilitating global trade across the Americas, Europe, Africa, the Middle East, and the Asia-Pacific region.

Cargo handling capabilities cover a wide spectrum, including agricultural produce, pharmaceuticals, perishables, sensitive and high-value shipments, oversized equipment, textiles, luxury vehicles, and specialist cargo. High service standards are maintained through continuous product development, investment in innovation, and purpose-built infrastructure designed to meet evolving logistics demands.

Customer Sales & Service Agent

Job Purpose

At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers Fly Better. With over 40 years of global trading, SkyCargo connects people and businesses to a world of incredible opportunities. 

Within this role you will be front-facing our customers either at our DXB or DWC locations providing the highest level of service in order to sell Emirates products such as air tickets, cargo products and solutions with an aim to improve the customer experience and increase company revenue.

• Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products.
  
• Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
  
• Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
  
• Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
  
• Ensure that all necessary ticket related documentation is filed; time tables updated, brochures, sale and promotional material is properly displayed on individual counters providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only).

• Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received. Whenever possible create a database of all potential customers and develop a personal relation ship with them by giving occasional calls and informing them of new services provided, there by the customer always contacts the Agent for their travel needs. Reservations and Ticketing Offices only.

• Respond to queries from customers and agents in relation to the import and export of Cargo, from the point of quotation through to reservation. Provide system support to customers to enable them to self-service their requirements on our website.

• Follow up on quotes given to customers and agents to consistently look at opportunities to increase the tonnage and maximize revenue. Keep customers and/or agents notified on the status of their shipment.

Qualification

• 10 years schooling or equivalent.
• 2 years experience in cargo/logistics
• Excellent interpersonal, sales and customer service skills.
• Ability to work in a busy sales team environment.
• PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
• Knowledge of airline industry procedures and methodology.
• Standard Fares and ticketing courses, Skywards and MARS reservations systems
• Can read, write, speak in Arabic is an advantage 

Join our team of over 100,000 people and follow your passions into one of over 50 brands in the Emirates Group. We’re led by our world-famous airline, Emirates, and our global air services provider, dnata. All our leading brands – in travel, tourism, leisure, aviation, sport and retail – reflect our passion for innovation. We strive for exceptionally high standards in all the products and services we offer and we’ve built an admired global reputation because of it. Work with us to build exciting brands and progress your career in the Emirates Group.

Salary & benefits

Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.

Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com

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