Etihad Airways CAREER: APPLY NOW FOR THE LATEST VACANCIES

Our journey reflects a deep commitment to ambition, growth, and the pursuit of possibilities that once seemed far beyond reach. Over the span of two decades, remarkable progress has been achieved by transforming daring ideas about global travel into meaningful and memorable experiences for passengers across continents. What began as a vision rooted in innovation gradually evolved into a dynamic force within the aviation industry, shaped by determination, creativity, and a willingness to challenge conventional limits.

From the outset, expectations were not merely met—they were redefined. Boundaries that once appeared fixed were questioned and expanded through forward-thinking strategies and an openness to change. Rather than settling for incremental improvements, bold steps were taken to reimagine what air travel could represent in a rapidly changing world. Each milestone became a stepping stone toward something greater, fueling a continuous drive to elevate standards and deliver excellence in every aspect of the journey.

At the heart of this transformation lies a clear aspiration: to become the preferred choice for travelers everywhere. This ambition is not confined to providing transportation alone; it extends to crafting experiences that resonate long after the journey ends. Attention to detail, cultural awareness, and a strong sense of hospitality have all played a role in shaping an identity that passengers recognize and trust. Every flight represents an opportunity to connect people, cultures, and ideas, reinforcing the belief that travel can inspire and unite.

Originating from the United Arab Emirates, a nation known for its bold vision and rapid progress, this story is deeply intertwined with a broader narrative of national ambition. The UAE has consistently demonstrated how determination and strategic thinking can turn aspirations into reality, and this same spirit has guided the growth of its national airline. Drawing inspiration from a country that embraces innovation and looks confidently toward the future, a foundation was built on resilience, adaptability, and a commitment to excellence.

A significant aspect of this journey has been the focus on nurturing local talent. Emirati professionals have been given the opportunity to develop their skills, expand their knowledge, and contribute meaningfully to the organization’s success. By investing in people at every stage of their careers, a culture of continuous learning and personal growth has been cultivated. Training programs, mentorship initiatives, and leadership development opportunities have enabled individuals to reach their full potential while playing an active role in shaping the future of the airline.

Empowerment has remained a central theme throughout this evolution. Rather than limiting potential, an environment has been created where innovation is encouraged and new ideas are welcomed. This approach has not only strengthened internal capabilities but also enhanced the overall passenger experience. Employees who feel valued and supported are more likely to deliver exceptional service, creating a positive cycle that benefits both the organization and its customers.

The commitment to progress extends beyond internal development. Investments in advanced technology, modern aircraft, and sustainable practices have been key to staying ahead in a competitive industry. By embracing innovation, it has been possible to improve efficiency, reduce environmental impact, and enhance comfort for passengers. Sustainability, in particular, has become an increasingly important focus, reflecting a broader responsibility toward future generations and the planet as a whole.

Cultural diversity has also played a vital role in shaping this journey. With a workforce and customer base that spans the globe, a deep appreciation for different perspectives and traditions has been fostered. This diversity enriches the overall experience, allowing for a more inclusive and welcoming environment. Whether through cuisine, entertainment, or personalized service, efforts are made to ensure that every passenger feels acknowledged and respected.

Resilience has been tested at various points along the way, especially during times of global uncertainty. Challenges within the aviation industry have required adaptability and a willingness to rethink strategies. Through these moments, strength has been found in unity, innovation, and a shared commitment to moving forward. Each challenge has provided valuable lessons, contributing to a stronger and more agile organization.

Looking ahead, the focus remains firmly on growth and transformation. The aviation landscape continues to evolve, presenting both opportunities and challenges. By staying true to core values while embracing change, the journey is set to continue in new and exciting directions. Expansion into new destinations, enhancement of onboard experiences, and ongoing investment in people and technology will all play a role in shaping the future.

Ultimately, this story is not defined solely by achievements or milestones, but by the vision that drives it forward. A belief in limitless potential continues to inspire progress, encouraging a constant search for better ways to serve passengers and connect the world. What has been accomplished over the past 20 years serves as a strong foundation, but it is only the beginning of what lies ahead.

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Through ambition, innovation, and a commitment to excellence, a path has been created that reflects both the spirit of a nation and the aspirations of a global community. The journey continues, guided by the same determination and passion that first set it in motion.

Open Positions & Qualifications

Open Position: Inside Sales Officer

Job Description

The Inside Sales Executive is responsible for qualifying leads, generating new business, and converting leads into accounts for the field sales team to manage. This role focuses on early-stage sales activity including outreach, engagement, qualification, and conversion, delivering a seamless customer experience and driving incremental revenue.

Accountabilities:

Deliver against key activity KPIs such as daily contact volume, lead-to-opportunity ratio, lead response time, opportunity-to-deal conversion, and revenue per account.
Support onboarding and account set-up for newly activated accounts, ensuring access to booking platforms, private fare agreements, and communications channels are enabled.
Proactively flag lead or account trends (e.g., common objections, pricing issues, competitor insights) to the Inside Sales Manager and relevant commercial stakeholders to inform campaign and pricing strategy.
Continuously improve sales skills through participation in enablement sessions, CRM training, and virtual selling workshops to enhance effectiveness and personal performance.
Conduct outbound prospecting activities via phone, email, and virtual channels to qualify leads, engage new contacts, and assess commercial potential across Tier 1–3 corporate and trade accounts.
Manage a portfolio of low-touch B2B accounts, ensuring structured engagement and consistent follow-up to drive account activation, upsell opportunities, and campaign responsiveness.
Execute structured outreach cadences based on lead source and segment type (e.g., event leads, dormant accounts, referrals, web enquiries), adhering to defined SLAs for first contact and follow-up.
Qualify leads effectively using agreed frameworks (e.g., BANT or custom tiering criteria), assessing account potential, booking activity, and strategic fit to determine conversion path or escalation.
Utilise Salesforce CRM to track all activities, including call notes, opportunity updates, account status, and pipeline progression. Maintain clean, complete, and up-to-date records at all times.
Drive conversions across tactical campaigns, promoting commercial offers, private fares, and incentive programs relevant to the segment or region. Work in coordination with Campaign Planning and Trade Marketing teams.
Escalate qualified, higher-value opportunities to Field Sales or Global Accounts with all relevant data and context, ensuring seamless handover and continuity of engagement.
Reactivate dormant accounts by analysing historical booking patterns, identifying re-engagement triggers, and reintroducing value propositions aligned to current business needs.

Qualifications

Bachelor’s degree in business, Sales or related fields required
Minimum of 4+ years in inside sales, customer service or B2B sales
CRM experience (Salesforce preferred)
Strong upselling, communication and negotiation skills, with proven track record of lead hunting, nurturing and conversion.
Highly organised and goal-oriented
Multilingual capabilities advantageous

Additional Information

Etihad Airways is more than the UAE’s national airline – we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

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