Emirates Group CAREER: APPLY NOW FOR THE LATEST VACANCIES
A truly international workforce shapes the identity of this organisation, bringing together individuals from more than 170 nationalities across every continent. Such diversity is not just a statistic; it forms the foundation of a vibrant, inclusive culture where perspectives from around the world come together to create something exceptional. Daily operations are enriched by this blend of cultures, ideas, and experiences, making the workplace both dynamic and deeply collaborative.
While significant investments continue to be made in advanced technology and modern infrastructure, it is ultimately the people behind these tools who define success. Equipment and systems may support operations, but human dedication, creativity, and teamwork are what drive meaningful results. The true strength of the organisation lies in the commitment and capability of its workforce—individuals who consistently strive for excellence and take pride in their contributions.
Leadership recognises that progress and innovation depend heavily on nurturing talent and encouraging growth. Every individual is viewed as an essential part of a larger vision—one that focuses on continuous expansion, global reach, and sustained success. A strong emphasis is placed on creating opportunities for professional development, ensuring that talent is not only recognised but also cultivated over time.
Joining this organisation means becoming part of a forward-thinking environment where ambition is encouraged and potential is realised. The culture promotes mutual respect, open communication, and collaboration across departments and regions. Employees engage with colleagues from varied professional backgrounds, gaining exposure to different approaches and expanding their own skill sets in the process.
The pace of work is fast and often demanding, yet it is precisely this energy that fosters growth. Challenges are seen as opportunities to learn, adapt, and improve. Individuals are encouraged to step outside comfort zones, take initiative, and contribute ideas that can lead to innovation and improvement. This approach ensures that each person’s journey within the organisation is both rewarding and transformative.
Professional development is a key focus, with structured training programs, mentorship opportunities, and hands-on experience forming the backbone of career progression. Employees are supported at every stage, whether they are just starting out or advancing into leadership roles. Learning is continuous, and growth is viewed as a shared responsibility between the organisation and its people.
In addition to career advancement, attention is given to overall well-being and job satisfaction. A comprehensive compensation structure reflects the value placed on talent and dedication, while benefits are designed to support both professional and personal needs. Opportunities to travel and experience different parts of the world add another unique dimension, broadening horizons and enriching perspectives.
The multicultural nature of the workforce encourages understanding and appreciation of different traditions, languages, and viewpoints. This diversity strengthens teamwork and builds an environment where innovation thrives. Collaboration across borders becomes seamless, as individuals learn from one another and combine strengths to achieve common goals.
As the organisation continues to grow on a global scale, new opportunities emerge for those willing to embrace change and take on new challenges. Expansion into new markets and industries creates pathways for career advancement and personal development. Employees are invited to be part of this journey, contributing to future achievements while building their own success stories.
A sense of belonging is carefully cultivated, ensuring that every individual feels valued and respected. Contributions are acknowledged, and achievements are celebrated, reinforcing a positive and motivating workplace culture. Trust and transparency form the basis of relationships, allowing teams to work effectively and confidently together.
Innovation remains a constant priority, driven by the collective efforts of talented professionals. New ideas are welcomed, and creative thinking is encouraged at all levels. This mindset not only enhances performance but also ensures that the organisation remains competitive in an ever-evolving global landscape.
| LATEST JOB IN UAE-DAILY UPDATING… | APPLY NOW |
| HOSPITAL JOBS IN UAE-DAILY UPDATING… | APPLY NOW |
| AIRPORT AND AIRLINE JOB IN UAE -DAILY UPDATING… | APPLY NOW |
| TEACHING JOB IN UAE -DAILY UPDATING… | APPLY NOW |
| LOGISTICS JOB IN UAE-DAILY UPDATING… | APPLY NOW |
| ACCOUNTING JOB IN UAE-DAILY UPDATING… | APPLY NOW |
Open Positions & Qualifications
Customer Service Roles
Job Purpose
The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world’s biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
If you’re seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
During the hiring process, you can expect:
Step 1 – Apply
Submit your application and we’ll then send you an email to confirm that we’ve received your application.
Step 2 – Review
Our Recruitment Team will review your application.
Step 3 – Video Interview and Assessment
If you’re shortlisted for the role, we’ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
Step 4 – Offer
If successful, we’ll send you an offer of employment which will include the benefits package for your role.
We have outlined below the specific job details for each of our roles:
I. Customer-facing Roles:
Airport / Customer Service Agent (Emirates and Dnata)
As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.
From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.
In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.
Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.
Marhaba Service Agent
As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services. You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support. This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba’s services, airport operations, and customer experience functions.
II. Contact Centre Role:
Customer Sales and Service Consultant
As a Contact Centre Customer Sales and Service Consultant, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers’ journey. Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy. In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services. Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.
Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.
Qualification
To be considered for Customer Service roles, you must meet the following requirements:
- Fluency in both spoken and written English
- Fluency in any other language is a plus
- A levels/High School certificate
- Excellent interpersonal and customer service skills
- Willing to work in a shift environment
- PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
- Willing to wear uniform (Front-line customer facing roles)
In addition to the above, the job specific requirements for the Contact Centre role are:
- Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
- Customer and sales focus on providing excellent service and closing any sales opportunity.
- The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Customer Sales and Service Consultant at the Contact Centre . You’ll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
Salary & benefits
Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
APPLY NOW
Important Notice for Job Seekers
At Oceans Medias (www.oceansmedias.com), we are committed to providing genuine and verified job vacancy information to help candidates find the right opportunities. Please read the following points carefully:
Be Aware of Fraudulent Activities – If anyone contacts you claiming to represent Oceans Medias and demands money for job placement, kindly note that it is fraudulent. We strongly advise you to ignore such requests and report them
Official Sources Only – All job vacancies posted on our website are collected and shared from official sources, employers, or publicly available announcements.
Totally Free Service – Our platform is completely free of charge. We do not ask for or accept any payments, fees, or charges from job seekers at any stage of the application process.
Not a Recruitment Agency – Oceans Medias is not a recruitment agency. We do not conduct interviews, shortlist candidates, or guarantee employment. Our role is only to share job information for awareness.
Direct Applications – Candidates are advised to apply directly with the respective employers mentioned in each job posting. Please follow the instructions provided in the vacancy details.
