A truly international workforce shapes the identity of this organisation, bringing together individuals from more than 170 nationalities across every continent. Such diversity is not just a statistic; it forms the foundation of a vibrant, inclusive culture where perspectives from around the world come together to create something exceptional. Daily operations are enriched by this blend of cultures, ideas, and experiences, making the workplace both dynamic and deeply collaborative.

While significant investments continue to be made in advanced technology and modern infrastructure, it is ultimately the people behind these tools who define success. Equipment and systems may support operations, but human dedication, creativity, and teamwork are what drive meaningful results. The true strength of the organisation lies in the commitment and capability of its workforce—individuals who consistently strive for excellence and take pride in their contributions.

Leadership recognises that progress and innovation depend heavily on nurturing talent and encouraging growth. Every individual is viewed as an essential part of a larger vision—one that focuses on continuous expansion, global reach, and sustained success. A strong emphasis is placed on creating opportunities for professional development, ensuring that talent is not only recognised but also cultivated over time.

Joining this organisation means becoming part of a forward-thinking environment where ambition is encouraged and potential is realised. The culture promotes mutual respect, open communication, and collaboration across departments and regions. Employees engage with colleagues from varied professional backgrounds, gaining exposure to different approaches and expanding their own skill sets in the process.

The pace of work is fast and often demanding, yet it is precisely this energy that fosters growth. Challenges are seen as opportunities to learn, adapt, and improve. Individuals are encouraged to step outside comfort zones, take initiative, and contribute ideas that can lead to innovation and improvement. This approach ensures that each person’s journey within the organisation is both rewarding and transformative.

Professional development is a key focus, with structured training programs, mentorship opportunities, and hands-on experience forming the backbone of career progression. Employees are supported at every stage, whether they are just starting out or advancing into leadership roles. Learning is continuous, and growth is viewed as a shared responsibility between the organisation and its people.

In addition to career advancement, attention is given to overall well-being and job satisfaction. A comprehensive compensation structure reflects the value placed on talent and dedication, while benefits are designed to support both professional and personal needs. Opportunities to travel and experience different parts of the world add another unique dimension, broadening horizons and enriching perspectives.

The multicultural nature of the workforce encourages understanding and appreciation of different traditions, languages, and viewpoints. This diversity strengthens teamwork and builds an environment where innovation thrives. Collaboration across borders becomes seamless, as individuals learn from one another and combine strengths to achieve common goals.

As the organisation continues to grow on a global scale, new opportunities emerge for those willing to embrace change and take on new challenges. Expansion into new markets and industries creates pathways for career advancement and personal development. Employees are invited to be part of this journey, contributing to future achievements while building their own success stories.

A sense of belonging is carefully cultivated, ensuring that every individual feels valued and respected. Contributions are acknowledged, and achievements are celebrated, reinforcing a positive and motivating workplace culture. Trust and transparency form the basis of relationships, allowing teams to work effectively and confidently together.

Innovation remains a constant priority, driven by the collective efforts of talented professionals. New ideas are welcomed, and creative thinking is encouraged at all levels. This mindset not only enhances performance but also ensures that the organisation remains competitive in an ever-evolving global landscape.

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Open Positions & Qualifications

Finance Manager – Passenger Revenue Services

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Finance Manager – Passenger Revenue Services and play a key role in driving financial strategy and decision-making for a global business. Experience a fast-paced, multicultural environment where your financial expertise will be central to shaping the future of aviation while making a meaningful impact on a global stage.

Our finance department at Emirates Group is responsible for acquiring and managing financial resources to generate profit. The team is pivotal in providing relevant financial information contributing to the productivity of our business functions, planning, and decision-making activities.

As a Finance Manager – Passenger Revenue Services, your role is to manage respective functions and relationships with all business units, customers and Finance departments, to provide necessary and effective business and finance support. Manage processing, accounting, invoicing (internal & external) functions for revenue related transactions through feeder systems, Revenue Accounting system and ERP to ensure all revenues/income including accruals, receivables and related payables are correctly established and accounted for maintaining accuracy and timeliness through administering department’s processes, scheduling and resource allocation in an efficient and cost effective manner.

In this role, you will:

• Manage, control and co-ordinate the information flow relating to the processing and accounting of passenger sales and refunds from all sources (BSP, NON-BSP, GSA, IBE, Area Office etc.) into the Revenue accounting (RA) system to ensure all foreground and background jobs are actioned promptly and information in the system is processed in a timely manner and complete.
• Manage timely and accurate processing & settlement of refunds in line with the agreed SLAs for EK direct sales channel for air / non-air documents. This includes handling of escalations and implement corrective steps in coordination with stake holders and settlement partner (ex: acquirers) which also meets the requirements of regulatory and consumer protections laws
• Manage Revenue Recognition accounting function within the set time frame and as per applicable standards defined in Revenue Accounting Manual (governed by IATA), Special Prorate and Code Share agreements with various carriers in an efficient and cost-effective manner.
• Manage and control the entire Interline accounting function for revenue related transactions and process billings to/from external/interline partners, so that all revenues, receivables, and payables are correctly established and accounted for in an efficient and cost-effective manner.

• Plan, develop and manage the work flow of the teams to maximise productivity and effective delivery of team deliverable. Monitor and analyse the team’s productivity through review of individual activity/ task checklists devised for entire team. Identify factors which impact target shortfalls and take corrective action to improve the overall productivity of operations.
• Pro-active cost management to stay within the department budget, KPIs and taking corrective action, if required, based on the results and direction from senior management
• Establish an effective Business partnering relationship with internal stakeholders and external partners through active participation in initiatives that impacts the department deliverables. Provide SME support to reach an implementable financial support solution on the initiatives.
• Lead projects, initiatives in the department to ensure same are delivered and implemented as per the Group Finance strategy map. Have an overall view of the requirements for future enhancement and policies required in the team. This will involve keeping abreast of industry trends, anticipating changes, evaluating development needs and the impact of such changes will have on Emirates, as well as customers.
• Liaise with internal, external and government auditors on an ongoing basis, where necessary, incorporating recommendations in order to minimise financial and operational risk and ensure adherence to standards
• Manage and motivate the team by ensuring they perform all their functions effectively and work towards achieving the overall objectives of the team. This involves regular meeting and performance management-ensuring interim and annual reviews are conducted on time. Appropriate development plans are put in place and staff are coached on-the-job to ensure consistently high standards of work

Qualification

To be considered for the role, you must meet the below requirements:

• 8+ years of experience in a finance/insurance related field. 
• Bachelor Degree in Finance, Accounting or a relevant field.

You’ll have an edge if you have:

• Relevant experience in a large organization, preferably from an airline/travel background.
• Relevant Revenue Accounting experience and IATA certifications
• Strong accounting and technical skills in a service company with different lines of business operating in a multiple currency environment
• Significant exposure in managing finance applications and systems
• Ability to deliver continuous process improvements
• Ability to analyse complex and large financial databases

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

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Telemedicine Nurse

Job Purpose

At Emirates, our company’s medical team makes a huge impact on our ability to provide medical and clinical safety for our employees and their dependents. Through our company medical clinics, we provide world-class facilities and patient care across family medicine, dental, psychology and more!

As the Nursing Clinical Lead, you will be responsible for the delivery of specialist clinical and/or nursing services required by Emirates Group Medical Services. The focus of this role may be leadership, clinical, administrative, or technical support. As an autonomous practitioner, you will be accountable for your role function and its delivery, and should demonstrate critical thinking and decision-making skills relevant to your responsibilities. 

This role will operate on a rotational shift basis. 

In this role, you will:

• Responsible for overseeing and maintaining the telemedicine nursing services within Emirates Group Medical Services (EGMS).
• Lead the development and implementation of telemedicine protocols, guidelines and ensure compliance with regulatory guidance and best practice for Triaging patients. 
• Triage patients efficiently following international best practice and refer for care as appropriate. 
• Provide supervision and guidance to nurses delivering telemedicine services, ensuring standards of treatment and care are maintained.
• Liaise with technical teams to ensure telemedicine platforms are secure, user-friendly, and meet clinical requirements.
• Advise on solutions and necessary actions required to ensure compliance with telemedicine guidelines, minimising risk for medical services in relation to remote consultations.
• Ensure adequate education and training programmes for nurses in telemedicine, including technology use, patient privacy, and virtual communication skills.
• Actively audit and report on agreed key performance indicators related to telemedicine service delivery.
• Promote evidence-based practice and nursing compliance to medical services policies and guidelines in the telemedicine context.

Qualification

To be considered for this role, you will need to meet the below requirements:

• Minimum of 8 years’ experience in nursing within a clinical, medical, or safety-related field.
• Eligible for registration as a Registered Nurse with the Dubai Health Authority (DHA)
• Currently licensed as a Registered Nurse
• Proven ability to work independently with minimal supervision

You will have an edge if you have:

• A willingness to learn and develop competencies in Primary Care Practice Nursing and Aviation Medicine
• Paediatric nursing experience (desirable) 

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

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Customer Service Roles-FRESHERS CAN APPLY

Job Purpose

The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world’s biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.

If you’re seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.

We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.

During the hiring process, you can expect:

Step 1 – Apply

Submit your application and we’ll then send you an email to confirm that we’ve received your application.

Step 2 – Review

Our Recruitment Team will review your application.

Step 3 – Video Interview and Assessment

If you’re shortlisted for the role, we’ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.

Step 4 – Offer

 If successful, we’ll send you an offer of employment which will include the benefits package for your role.

We have outlined below the specific job details for each of our roles:

I. Customer-facing Roles:

Airport / Customer Service Agent (Emirates and Dnata) 

As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.

From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.

In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.

Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.

Marhaba Service Agent

As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services. You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support. This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba’s services, airport operations, and customer experience functions.

II. Contact Centre Role:

Customer Sales and Service Consultant

As a Contact Centre Customer Sales and Service Consultant, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers’ journey. Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy. In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services. Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.

Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.

Qualification

To be considered for Customer Service roles, you must meet the following requirements:

• Fluency in both spoken and written English
• Fluency in any other language is a plus
• A levels/High School certificate
• Excellent interpersonal and customer service skills
• Willing to work in a shift environment
• PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
• Willing to wear uniform (Front-line customer facing roles)            

In addition to the above, the job specific requirements for the Contact Centre role are:

• Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
• Customer and sales focus on providing excellent service and closing any sales opportunity.
• The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.

Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Customer Sales and Service Consultant at the Contact Centre . You’ll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards. 

Salary & benefits

Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.

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