Emirates Group Senior Sales Executive CAREER: APPLY NOW FOR THE LATEST VACANCIES

A truly international workforce shapes the identity of this organisation, bringing together individuals from more than 170 nationalities across every continent. Such diversity is not just a statistic; it forms the foundation of a vibrant, inclusive culture where perspectives from around the world come together to create something exceptional. Daily operations are enriched by this blend of cultures, ideas, and experiences, making the workplace both dynamic and deeply collaborative.

While significant investments continue to be made in advanced technology and modern infrastructure, it is ultimately the people behind these tools who define success. Equipment and systems may support operations, but human dedication, creativity, and teamwork are what drive meaningful results. The true strength of the organisation lies in the commitment and capability of its workforce—individuals who consistently strive for excellence and take pride in their contributions.

Leadership recognises that progress and innovation depend heavily on nurturing talent and encouraging growth. Every individual is viewed as an essential part of a larger vision—one that focuses on continuous expansion, global reach, and sustained success. A strong emphasis is placed on creating opportunities for professional development, ensuring that talent is not only recognised but also cultivated over time.

Joining this organisation means becoming part of a forward-thinking environment where ambition is encouraged and potential is realised. The culture promotes mutual respect, open communication, and collaboration across departments and regions. Employees engage with colleagues from varied professional backgrounds, gaining exposure to different approaches and expanding their own skill sets in the process.

The pace of work is fast and often demanding, yet it is precisely this energy that fosters growth. Challenges are seen as opportunities to learn, adapt, and improve. Individuals are encouraged to step outside comfort zones, take initiative, and contribute ideas that can lead to innovation and improvement. This approach ensures that each person’s journey within the organisation is both rewarding and transformative.

Professional development is a key focus, with structured training programs, mentorship opportunities, and hands-on experience forming the backbone of career progression. Employees are supported at every stage, whether they are just starting out or advancing into leadership roles. Learning is continuous, and growth is viewed as a shared responsibility between the organisation and its people.

In addition to career advancement, attention is given to overall well-being and job satisfaction. A comprehensive compensation structure reflects the value placed on talent and dedication, while benefits are designed to support both professional and personal needs. Opportunities to travel and experience different parts of the world add another unique dimension, broadening horizons and enriching perspectives.

The multicultural nature of the workforce encourages understanding and appreciation of different traditions, languages, and viewpoints. This diversity strengthens teamwork and builds an environment where innovation thrives. Collaboration across borders becomes seamless, as individuals learn from one another and combine strengths to achieve common goals.

As the organisation continues to grow on a global scale, new opportunities emerge for those willing to embrace change and take on new challenges. Expansion into new markets and industries creates pathways for career advancement and personal development. Employees are invited to be part of this journey, contributing to future achievements while building their own success stories.

A sense of belonging is carefully cultivated, ensuring that every individual feels valued and respected. Contributions are acknowledged, and achievements are celebrated, reinforcing a positive and motivating workplace culture. Trust and transparency form the basis of relationships, allowing teams to work effectively and confidently together.

Innovation remains a constant priority, driven by the collective efforts of talented professionals. New ideas are welcomed, and creative thinking is encouraged at all levels. This mindset not only enhances performance but also ensures that the organisation remains competitive in an ever-evolving global landscape.

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Ultimately, success is built on the shared commitment of people who bring passion, expertise, and determination to their roles every day. By fostering an environment where talent can flourish and collaboration can thrive, the organisation continues to achieve remarkable results.

The future holds immense potential, shaped by the contributions of individuals who are ready to grow, adapt, and excel. Becoming part of this journey offers more than just a career—it provides an opportunity to be involved in something meaningful, to learn continuously, and to make a lasting impact in a truly global setting.

Senior Sales Executive

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you’re inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As a Senior Sales Executive you will promote, sell, and grow services for B2B Corporate accounts (Travel agencies, MICE, hotels, event organisers etc) through a structured sales process and marketing strategy. Negotiate and contract products, develop customer relationship to maintain the brand as a leader in the industry.

In this role you will:

Plan

Deliver the agreed sales & marketing B2B strategy to achieve both individual and team goals.
Consolidate, explore, and develop new businesses through constant market research and dynamic selling techniques.
Plan, prepare, and deliver customer account presentations and customer/sales performance reviews.
Plan monthly operational meetings in cooperation with the Customer Relations Officers for key accounts and ensure that any feedback is addressed appropriately.
Research, compile and analyse market intelligence from various sources in order to identify trends, innovation and new products. Grow our product and customer value proposition by marketing a full product service catalogue.

Lead

Actively leverage and drive the customer relationship to upsell and cross sell our services by promoting products portfolio to meet sales/financial targets and in line with the agreed strategy.
Manage and negotiate commercial requests for new and existing customers by acting as the point of contact, identify and propose a unique selling proposition maximising the benefits, be accountable for a smooth operational and commercial implementation.
Cooperate with internal and external operational stakeholders and liaise with customers to ensure the product is successfully implemented, contributes to the customer satisfaction, and generates incremental profit.
Manage the contract cycle for corporate accounts, as per the department process, negotiate new agreement and renegotiate existing ones ensuring contractual, financial and legal compliance.
Collaborate with the operations to identify any deviation and align commercial with operations. Update contracts as per company strategy, local requirements, laws and regulations.
Monitor financial exposure, support resolution of payment issues and collaterals requirements with Group Finance through a collaborative and pro-active approach.

Execute

Tap diverse business markets and increase market penetration for sustained business growth by exploring the market and end-user segment including but not limited to business travellers, exhibitors, trade communities, corporations, government agencies, travel agencies, incentive groups, etc.
Manage customer database for effective sales tracking and generation of a direct mailing list for various accounts.
Analyse monthly sales performance to ensure that all 600+ corporate accounts in the UAE are regularly engaged and serviced.
Recommend and implement necessary corrective actions on sales performance to achieve sales and customer satisfaction targets.
Manage internally the CSAT/Customer survey communication, partner with CRM team in order to maximize effectiveness of customer feedback, analyse the results and establish an action plan in cooperation with the operations to maintain customers advocacy
Update and maintain Salesforce CRM with all relevant information pertaining to the customers, including sales pipeline and contract cycle.
Support internal and external audits and certifications.
Act as conduit in case of safety investigation between customers, Safety & Compliance, Group Legal and Group Insurance departments. Promote and support environment, health, and safety initiatives and strategy to maintain a safe working environment.
Ensure proper compliance with the company’s Authority Manual and Corporate Governance policies including but not limited to credit notes.

Qualification

To be considered for the role, you must meet the below requirements:

Degree or Honours (12+3 or equivalent)
5+ Years airport operations experience
Experience preferably with a ground-handling organisation or travel industry, of which minimum of 3 years should be Sales experience and account management with contract negotiation in travel and tourism in a medium to large organisation.
Financial management skills
Strong business acumen and ability to establish effective long-term relationships.
Ability to critically analyse data and to propose solutions to problems
Computer literacy with experience in CRM system (preferably Salesforce)
Proficient in negotiation and influencing skills
Must possess a valid UAE driving licence

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers