Travel is about more than reaching a destination. The airport experience can also become an opportunity to discover something useful, exciting, and unexpected. Capi brings that idea to life by offering travellers a carefully selected range of electronics, gadgets, accessories, and travel essentials designed to add value to every journey.

With decades of experience in travel retail, Capi has developed a strong understanding of what passengers look for when shopping before a flight. The focus is on combining practical products with new and interesting discoveries, creating retail spaces that encourage travellers to browse, explore, and find something worth taking along.

The product selection includes a mix of private-label products, premium choices, and leading international brands. From innovative electronic devices and personal gadgets to lifestyle accessories and useful travel items, the assortment is designed to suit different preferences and budgets. Product selection is driven by quality, relevance, innovation, and the changing expectations of modern travellers.

Capi aims to make airport shopping feel less like a routine purchase and more like part of the journey itself. New products, fresh brand introductions, and limited or distinctive finds give passengers a reason to stop, look around, and discover something different. The retail environment is intended to create curiosity while making the shopping process simple and enjoyable.

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Innovation plays an important role in the Capi concept. Technology and consumer preferences are constantly changing, and travellers increasingly expect access to the latest products wherever they shop. Capi responds by regularly refreshing its range and introducing products that reflect current trends and emerging technologies.

Customer experience sits at the heart of this approach. A successful travel retailer needs to understand passengers, anticipate their needs, and offer products that feel relevant at the right moment. By combining attractive product displays, recognizable brands, new launches, and useful travel solutions, Capi seeks to turn occasional airport shoppers into returning customers.

The long-term ambition is to establish Capi as a leading specialist travel retailer known for innovative concepts and customer-focused service. The strategy centres on creating an engaging retail experience while staying aligned with values such as quality, creativity, reliability, and continuous improvement.

Capi operates within the wider B&S Group, an international consumer goods organization with business activities spanning more than 100 countries across five continents. B&S has developed a broad portfolio covering areas such as beauty and personal care, food, health, liquor, and travel retail. Through partnerships with major global brands, the group helps make branded consumer products accessible to customers in markets around the world.

The B&S Group includes multiple legal entities, each operating with its own area of expertise and business activities. This international structure provides access to extensive market knowledge, established industry relationships, and experience across different consumer categories.

Within this wider organization, Capi maintains a clear focus on travel retail and the needs of passengers. The combination of international brand access, specialist product knowledge, and an understanding of airport shopping creates a distinctive position in the market.

From practical travel accessories to the newest electronic innovations, Capi aims to give passengers more reasons to explore. The result is a shopping experience that adds excitement to the airport visit while offering products that are genuinely useful beyond the terminal. For travellers looking for something new, practical, or inspiring before continuing their journey, Capi offers a retail destination built around discovery, convenience, and modern travel.

Open Positions & Qualifications

Shop Assistant

About the job

Capi-Lux (Capi) is a dedicated niche player and the leading airport retailer of consumer electronics in the travel retail market. Our aim is to continuously provide travellers with an inspiring shopping experience!

Job Description

We are currently seeking Shop Assistant to join our team at Abu Dhabi International Airport. The ideal candidate is motivated and customer-oriented individual.

The candidate will play a crucial role in providing exceptional service to travelers and assisting with the day-to-day operations of our retail shop.

Key Responsibilities:

Provide excellent customer service by greeting and assisting customers in a friendly and professional manner.
Assist customers with product inquiries, recommendations, and purchases, ensuring a positive shopping experience.
Maintain a clean, organized, and visually appealing store environment, including product displays and merchandising.
Process sales transactions accurately and efficiently using the point-of-sale (POS) system, handling cash, credit card payments, and refunds.
Monitor stock levels and replenish merchandise on the shop floor as needed to ensure availability and visibility of products.
Assist with receiving and unpacking deliveries, checking the quality and quantity of goods received, and updating inventory records.
Collaborate with team members to achieve sales targets and contribute to the overall success of the retail shop.
Follow company policies, procedures, and safety guidelines to maintain a secure and compliant work environment.
Stay informed about product features, promotions, and special offers to effectively communicate information to customers.
Assist with occasional tasks such as store opening and closing procedures, as well as periodic stock takes and inventory counts.

Qualifications

Previous experience in retail or customer service roles is required.
Friendly and outgoing personality with excellent communication and interpersonal skills.
Ability to multitask and work effectively in a fast-paced environment.
Basic math skills and proficiency in handling cash transactions.
Attention to detail and a strong commitment to delivering high-quality service.
Flexibility to work shifts, including weekends, evenings, and holidays, based on the needs of the business.
Knowledge of retail operations and familiarity with POS systems is a plus.
Fluency in English is required, additional language skills are advantageous.
Must be eligible to work at Abu Dhabi International Airport and possess any required security clearances.

Additional Information

We provide you with the following:

Ongoing learning opportunities through our inhouse learning and development application.
Company sponsored visa along with health insurance
Leave benefits as per UAE labour law
Annual air-ticket to your home country

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